Status: Full-Time Hourly, Employee

Relevant Work Experience: 2 Years Required

Initial Compensation: $25-30/hour (based on experience and certifications)

Mythos Technology is a leading provider of Small Business technology management services. We are seeking our newest crew member, an IT Service Desk Technician with at least two years experience. The ideal candidate is someone experienced in handling a wide variety of technical, client, and vendor support tasks. Your duties will include solving problems, implementing solutions, advising our clients, and building relationships. You are exceptional—exceptionally detailed, flexible, and passionate about ensuring that our client's operations run smoothly and efficient. The Technical Team doesn’t just support our clients, they are trusted advisors--leveraging industry leading technologies and best practices to execute best-of-breed solutions for our broad client base.

We offer you:

• A secure company and team environment where we all support your success
• Proven systems and processes balanced with resources to achieve results
• Compensation and benefits that reward your individual and team contribution
• A team environment where your strengths are valued and developed
• A place where your contributions are valued and you are encouraged

Our technicians are responsible for maintaining user uptime and improving their computing experiences through effective remote maintenance and problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies as well as management and maintenance processes. This position requires dedication, persistence, follow through, effective utilization of provided resources and unbeatable customer service.

This position is the stepping stone for unlimited advancement within our organization. This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective support services. Primary responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.

Job duties include utilizing our professional services automation (PSA) solution along with other service-specific tools and technologies to deliver remote user support services, updating service request information, collaboration with staff and vendor support resources to resolve issues. Position growth potential includes participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.

Thank you in advance for your interest. We look forward to hearing from you!

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Experience:

• Desktop Support: 2 years (Required)

Work Location: Hybrid remote in Temecula, CA 92590