Summary:
Greets and welcomes patients, employees, internal and external customers.

Answers routine inquiries, and directs to the appropriate department.

Operates switchboard: answers, screens and transfers telephone calls.

Performs clerical duties as required.

Position Responsibilities:

• Greets visitors, answer routine inquires, and directs visitors to the appropriate office.
• Processes requests for information in person, via phone and/or email in accordance with established policies and procedures, particularly regarding confidentiality.
• Answers routine questions or refers to the appropriate source for resolution.
• Ensures information is forwarded to the correct department and calls are routed to the appropriate personnel.
• Check and verifies valid Virtua ID and/or ensures log is signed according to security procedures.
• Performs clerical duties such as creating new admission packets, processing faxes, sorting and distributing mail, retrieving and filing reports and medical records.
• Assists other personnel as requested, participates in quality reviews and new staff orientation.

Position Qualifications Required / Experience Required:
Up to 6 months general office experience or experience in retail or other service industry where direct public contact is required.

Basic computer user skills (data entry, information look-ups, word processing). Attention to detail and accuracy.

Good Communication skills (verbal-written-listening) in order to interact with internal staff and external clientele or suppliers.

Nursing home Experience Preferred

Ability to project a courteous, tactful, and pleasant manner to patients/families/employees and members of the health care team at all time