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MyKelly
Long Beach, CA | Full Time
$109k-144k (estimate)
3 Weeks Ago
Marathon Petroleum
Long Beach, CA | Full Time
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Cargomatic
Long Beach, CA | Full Time
$104k-141k (estimate)
1 Day Ago
Cargomatic
Long Beach, CA | Full Time
$104k-141k (estimate)
1 Day Ago
ENERGY TRANSPORT LOGISTICS
Long Beach, CA | Full Time
$104k-141k (estimate)
2 Days Ago
Terminal manager
MyKelly Long Beach, CA
$109k-144k (estimate)
Full Time 3 Weeks Ago
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MyKelly is Hiring a Terminal manager Near Long Beach, CA

Are you a Customer Success champion in the challenging world of Marine Terminal Services looking for an amazing new opportunity?

Kelly is proud to be partnering with a world leader in Marine Cargo Moving on their search for a Senior Customer Service Manager for their Long Beach, CA location.

This is a Direct Hire onsite position with a starting salary of $125,000 - $150,000 based on experience, an excellent bonus structure, and a comprehensive benefits package.

In this role you will be a proactive servant leader providing consistent and reliable service levels, ensuring the organization stays competitive in the market.

Out great partner is focused on finding a true leader with expertise in Collective Bargaining Agreements and working with union and non-union employees.

Please note : this position carries occasional after-hours / weekend hours based on the needs of shipping criticality. For the most part it is a typical Mon Fri work week but there may be times you are needed.

Responsibilities include but not limited to :

  • Maintain constant performance of customer service staff with a focus on growth and performance
  • Lead quality control and compliance within the Collective Bargaining Agreement (CBA) of Office Clerical Union staff
  • First point of contact to handle any grievance filing and prevent any violation of the CBA within the organization
  • Foster company culture of excellence with a high-performing and veteran customer service team
  • Observe and monitor key performance indicators of service levels and keep local customer segments updated throughout the year
  • Monitor and improve gate / yard services in import, export, and other customer service focused areas
  • Manage timely and reliable responses to complaints and service inquiries from truckers / shippers / shipping lines during daily operation s
  • Participate in monthly local industry meetings when necessary
  • Directly supervise and partner with incumbent Customer Service Manager to provide innovative and dedicated leadership with one voice
  • Co-manage a team of 20 Customer Service Professionals

Skills and Requirements :

  • Experience in Customer Service Leadership in the Marine Terminal Industry is required for consideration
  • 5 years of Customer Service Management required
  • Union and CBA experience is an absolute must for success in this position
  • Bachelor’s Degree is preferred but not required
  • Detail oriented and work under pressure navigating multiple personalities internal and external
  • Excellent knowledge of the Microsoft Office Suite
  • Occasional local travel to industry meetings

Benefits :

  • Health, Dental, Vision
  • Target 10% bonus
  • PTO and Paid Holidays
  • Short Term / Long Term Disability
  • 401K
  • Legal Assistance Apply today! Let’s get to work! 9349212
  • Last updated : 2024-05-11

Job Summary

JOB TYPE

Full Time

SALARY

$109k-144k (estimate)

POST DATE

05/12/2024

EXPIRATION DATE

05/14/2024

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MyKelly
Full Time
$39k-46k (estimate)
1 Day Ago
MyKelly
Full Time
$39k-46k (estimate)
1 Day Ago
MyKelly
Full Time
$35k-47k (estimate)
1 Day Ago

The job skills required for Terminal manager include Customer Service, Leadership, Microsoft Office, Collective Bargaining, etc. Having related job skills and expertise will give you an advantage when applying to be a Terminal manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Terminal manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Terminal manager positions, which can be used as a reference in future career path planning. As a Terminal manager, it can be promoted into senior positions as a Distribution Center Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Terminal manager. You can explore the career advancement for a Terminal manager below and select your interested title to get hiring information.

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If you are interested in becoming a Terminal Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Terminal Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Terminal Manager job description and responsibilities

Trucking centers employ terminal managers to help ensure that the centers operate smoothly and efficiently at all times.

01/28/2022: Appleton, WI

Terminal manager collaborate with site leadership on quality and Customer Experience metrics, including the root cause analysis of problem areas.

03/09/2022: La Crosse, WI

Terminal manager also keeps a schedule for drivers to help him know when a driver reaches maximum driving time.

02/20/2022: Huntington, WV

They also handle merchandising, controlling inventory, terminal budgeting, management of the personnel, and scheduling and staffing, among other duties.

03/31/2022: Erie, PA

Terminal manager must be capable of working under tight time constraints in a high volume environment with multiple priorities.

02/18/2022: Charlotte, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Terminal Manager jobs

Terminal managers work for transit companies and oversee the terminal's operations.

02/27/2022: Clarksville, TN

New managers learn the routines of the terminal before they are given full responsibility.

01/30/2022: Philadelphia, PA

Many people in this role start at an entry-level position at a terminal and spend several years working up to a manager role.

01/22/2022: Shreveport, LA

A terminal manager job description should be tailored for a person who has excellent leadership skills and is able to communicate with others in a constructive manner

03/29/2022: Nashville, TN

Excellent organization skills as well as being a detail-oriented self-starter are the qualities mostly needed for this job.

02/23/2022: Bakersfield, CA

Step 3: View the best colleges and universities for Terminal Manager.

Butler University
Taylor University
California State University--Maritime Academy
William Jessup University
Fairfield University
United States Merchant Marine Academy
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