MyForest Foods’ Sales Operations Lead is responsible for a variety of customer service and sales operations functions in support of the food service and retail channels. This role is responsible for the intake and input of customer orders to our sales system, collaboration with supply chain for allocation of all shipments, managing Salesforce data collection, lead generation, reporting, and the SME to the interim ERP solution, foodservice channel research support, DSD fulfillment, order intake, management, and delivery of MyBacon and other ad hoc duties as assigned.

Essential Duties and Responsibilities: 

Sales Operations:

• Receives and manages all incoming customer order POs by communicating and logging them into the Salesforce and Airtable order entry system
• The central lead for communication to the operations and supply chain team upon receipt of orders for distribution fulfillment
• Collaborates with the Logistics and Supply Chain Manager for distributor order pick-up and confirms customer deliveries to the sales team
• Initiates solicitation for local DSD orders, inputs orders into the system, stages orders, and delivers to local customers
• Responsible for managing delivery based on customer needs and available supply
• Responsible for printing and distributing DSD packing slips and ensuring accurate pricing for Finance to invoice correctly
• Responsible for upkeep and maintenance of the delivery van in consultation with the Safety Manager
• The lead for customer inquiries and complaints along with initiating recommended involvement by the foodservice and retail sales teams
• Builds knowledge and becomes MyForest Foods SME for Salesforce
• Enters and updates customer data in Salesforce as needed to support the sales team; Ensures data is being entered accurately and completely. Makes recommendations for improvement of the Salesforce system with internal resources and advocates for improvement via consultants (when budgeting allows) to enable Salesforce to become an integral tool in our sales organization
• Develops and communicates Salesforce lead generation, opportunities, and monthly reporting
• Leads the weekly demand meeting to communicate and plan upcoming finished goods needs for DSD deliveries, marketing events, and customer demand that may impact production
• Fulfills and tracks sample requests for customers and collaborates with the Supply Chain Manager to determine the allocation of lot numbers for samples, events, and customers

Food Service & Retail Channel Support:

• Updates the weekly velocity reporting for Marty’s Local Distribution in collaboration with our data inputs contractor
• Provides retailer and operator support through visits to provide POS and menuing materials by location as needed. Determine when locations should be visited and what materials are needed to drive an increase in velocity
•  Attend food service and retail trade shows as needed
• Support food service channel research in support of customer opportunities and general strategy

Qualifications and Skills:

• A mindset of servant leadership with a passion for the customer
• Excellent communication and organizational skills
• Strong attention to detail, good judgment, and the ability to make safe decisions to get the job done without requesting direction on all responsibilities
• Strong writing skills
• Excellent knowledge and strong know-how of company technology and sales-related tools
• Strong knowledge of MyForest Foods’ farming and food manufacturing process and customer base
• Strong leadership skills and ability to collaborate across functional areas to support the retail and food service sales team
• Knowledge of food safety practices
• Strong problem-solving abilities, with a data-driven approach to analysis and solutions
• Open-mindedness to learning and growth for the future

Education and/or Experience: 

• Bachelor of Arts or Science degree 
• Familiarity and experience with Salesforce CRM management system (1 year minimum)
• Sales operations and customer service experience (1 year minimum)

The pay range for this role is based on the candidates' skills and experience. The range is $58,500 - $70,000 annually.