DescriptionAbout the role
The Revenue Cycle Team Lead’s core responsibilities revolve around a superior knowledge of medical and vision insurance billing and accounting. They will demonstrate the ability to support the team and ensure team goals are met. Team leads will routinely evaluate performance and insurance carrier needs to set goals.
This is a hybrid role with a flexible work arrangement out of our Vienna, VA or Raleigh, NC offices.
You Will

• Oversee Billing claims to insurance providers
• Monitor and record payments received by insurance providers
• Transfer balances to patients when necessary
• Refund balances to patients when necessary
• Utilize gateway and insurance websites to monitor claims status and payments
• Obtain missing or invalid claim information from the offices
• Manage time and work load to ensure that all aspects of the claim cycle are completed each day
• Manage and correct rejected and incorrect claims
• Meet monthly department goals
• Team Lead goal call participation and preparedness
• Identify issues and concerns in daily processes and provide insight on corrections
• Create SOP documents on insurance carriers
• Create more seamless processes for insurance carriers
• Lead the team for the insurance provider you are assigned
• Review and improve payer automation
• Provide support and training for team members
• Provide productivity reports to the team
• Provide payer reports to the team
• Work with the MVC Manager to ensure that all aspects of the insurance carrier are addressed and key issues are identified
Complete and document assigned projects and tasks specific to certain carriers
About You
• High School degree/GED Required, Associates Degree, preferred
• 2 years of medical billing experience required
• Accounting experience preferred
• Lead, assistant manager, management experience preferred
Grow with Us
• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one
Introduction | MyEyeDr.
How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients we serve? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience. Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance and providing a great selection of stylish eyewear that meets the diverse needs of our patients.
This role provides a chance for you to build your professional career with an organization that is purposeful and whose values drive actions. You would have the opportunity to prioritize the care of our associates and our patients, to connect the knowledge of our talented teams to our patients’ needs, and to work in a fun, inclusive environment as part of a collaborative team. We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.
MyEyeDr. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. MyEyeDr. will not tolerate discrimination or harassment based on any of these characteristics.