About the role

You Will

• Serve as business owner for online scheduler, patient portal, website and future digital products.
• Own the digital product roadmap, leveraging data, patient research and business insights to identify opportunities to increase revenue and improve patient experience.
• Own the website experience and develop a roadmap that improves the onsite experience and supports business priorities.
• Work closely with cross-functional development and engineering teams to create requirements for new product features, manage the development pipeline, and deploy new features on schedule.
• Work closely and collaboratively with internal stakeholders including leadership, operations, marketing, and clinical teams to understand business needs and ensure the digital strategy aligns with organization goals. Develop a process to communicate updates to all stakeholders.
• Define and track KPIs and success metrics for digital products and the website; leverage performance insights to inform the optimization roadmap.
• Own A/B testing for the website and digital products to improve conversion rates and increase revenue.
• Champion a best-in-class digital experience modelled on technology innovators in the healthcare space while understanding the in-office experience.
• Monitor industry trends, conduct competitive analysis and benchmarking, and leverage patient research to identify opportunities for future growth.

About You

• 10 years of experience in digital product management or related space, focusing on consumer products and experiences; experience should include website oversight.
• Healthcare experience important; QSR, wireless telecom, grocery, hospitality, or financial services experience may also be relevant.
• Bachelor’s degree in business, computer science, information

• Master’s degree in related field preferred.
• Analytical skills – can define KPIs and leverage insights to drive decision making; experience with web analytics and measures of digital patient satisfaction.
• Product development experience – can conceptualize a strong roadmap and work effectively with development teams to launch products.
• High level of technical acumen and ability to find a balance between technical feasibility and business outcomes.
• Ability to drive performance improvements through optimization and A/B testing, revenue focused.

Grow with Us

• Career Development and Training Opportunities
• Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
• Participate in our Vision coverage and associate discounts on our products
• Participate in our 401(k) with competitive company match
• Accrue PTO and paid holidays from day one

Introduction | MyEyeDr.