CDJR Brooksville is hiring a Quick Lube Advisor! We need more than a Service Advisor; we need an expert of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service technicians.

Job Responsibilities and Requirements:

Strong Sales Experience a Plus!!

Chrysler Experience a Plus!!

• Attitude is everything—greet service department customers promptly and courteously
• Listen to each customer and clearly articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Adherence to dealership policy on customer vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranty repairs
• Work hand in hand with dealer technicians to ensure quality is number one
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
• Must maintain a level of training established by Service Manager.
• Work assigned hours, must be prompt and dependable
• Must be eligible to work in the US and pass pre-employment screening to include MVR, and criminal background check

WHAT WE HAVE TO OFFER

• Resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Free online education through Strayer University
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401(k) retirement plan with an up to 4% company match.
• Company provided basic life insurance to all full-time eligible employees up to 1x salary at no cost to you.
• Family owned, values-driven culture built on integrity, professionalism, excellence, and teamwork.

DFWP/EOE