Are you a value-driven and compassionate individual that believes in providing quality care that has positive effect on our communities? At Community Health Network, we are driven to create extraordinary experiences for our patients and employees. Our objective is to provide opportunities that develop and grow careers in a team-oriented environment focused on patient care.

Qualifications:

• High school diploma or GED.
• Minimum two-three (2-3) year of clerical or front office experience within a medical, behavioral health, and/or dental setting
• Bilingual ability in Spanish, preferred.
• Familiarity with office equipment: computer keyboarding, calculators, photocopiers, and faxes.
• Ability to communicate clearly and effectively.
• Ability to work with people of all socioeconomic levels.
• Strong team player with a focus on collaboration.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to handle multiple projects simultaneously.
• Consumer advocate for quality health care and services.

Essential Job Duties:

• Provides direction and day to day supervision for Patient Service Specialists with respect to the defined CHN customer service processes including listening skills, problem resolution and adherence to established guidelines while ensuring that production numbers in the call center are consistently met.
• Provides mentorship and training for Patient Service Specialist. When needed provide Performance Improvement Plans (PIP) or Corrective Action Plans (CAP).
• Resolve patient concerns by using critical thinking and problem-solving skills. Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
• Tracks and trends outcomes, communicates data and goals, makes recommendations, and partners with leaders to develop and implement action plans.
• Other duties as assigned within scope.

GENERAL INFORMATION

BENEFITS:

• 401(k) with company matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Pad time off
• Retirement plan
• Vision Insurance

SALARY INFORMATION:

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in similar positions.

ADDITIONAL JOB-RELATED INFORMATION:

• Monday Friday, 7:30 AM 6:00PM, with a rotating weekend.
• This position may require work in addition to regular hours and occasional weekends.

Schedule:

• 10-hour shift
• 8-hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Houston, TX 77089: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)
• Medical receptionist: 1 year (Required)
• Dental receptionist: 1 year (Required)

Language:

• Spanish (Preferred)

Work Location: In-person

\Putting Our Heart into Your Care\
MyCHN (Community Health Network) is a local healthcare provider dedicated to providing excellence in care and service. We currently operate in Brazoria, Harris, and Galveston counties.
MyCHN (Community Health Network) is a healthcare organization with 14 locations throughout the greater Houston area that offers multiple services for whole-person care.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Life insurance
• Other
• Flexible schedule
• Referral program
• Employee discount
• Paid training
• Mileage reimbursement

Job Type: fulltime

Education: High school degree

Work location: On-site