Company DescriptionNRMA has been serving Australians for over 100-years and we pride ourselves on our reputation as one of Australia’s most trusted brands. We have exciting and ambitious plans for the future and hope to attract purpose-led people to our teams, so that together, we can continue to serve Australians in a way that contributes to a bright, sustainable future for all. Job DescriptionWe are looking for an experienced Workforce Planning Analyst to join a highly collaborative organisation that values best practise. An exciting role for a passionate and driven workforce planning expert to showcase their analytical, commercial and stakeholder management skills.Be part of creating, reviewing, publishing and optimising resourcing plans for the Roadside Operations Team. The role is responsible for gathering business requirements and translating these into accurate job, workload and FTE plans.Your key deliverables will be:Complete detailed analysis interrogated with business operational performance to optimise operational spend and identify areas for improvement.Investigate and understand variances to plan in order to refine the planning processDevelop reports and presentations for management and effectively communicate insights and practical solutions.Support the maintenance of forecast models for job volume and average time on job to support scheduling of resources and effective recruitment/attrition planning.Establish and maintain relationships with business areas to ensure timely and accurate inputs into the forecast modelsDevelop robust models to support business cases and contribute to the development and management of an annual Budget planQualificationsRequirements for Success5 years’ experience in workforce planning, commercial or relevant analytical roleExperience in and/or exposure to Workforce planning processes and proceduresProven success in analysing complex data and business issues into systematic, practical solutionsExperience in the use of Tableau and/or other reporting/visualisation toolsSuperb stakeholder management skills with ability to communicate and present insights concisely at senior levelAbility to coach/ train and instruct others in the teamProficient in MS ExcelQualifications in planning disciplines or another relevant discipline (management, economics, finance) is highly regardedPrevious experience working in an operational team such as field services or contact center is desirableIf you have the required skills and the passion to join our high performing team, please apply today.Additional InformationAmazing benefits are yours: When you join our team you’ll be part of an established organisation with lots of opportunity to grow your career, working with an enthusiastic and supportive team who are truly passionate about what we do. In addition you’ll also have access to:An array of generous benefits and discountsReward and recognition for great contributionsVast career and learning and development opportunitiesWellbeing programs and initiativesA fantastic team who embrace flexibility and fun! Apply today! (There is no application closing date so don’t wait to apply!)Please Note: All successful candidates will be subject to a mandatory pre-employment screening process. We are proudly diverse and are committed to fostering an inclusive culture where all people are valued, respected and able to contribute their talents to drive organisational performance. We encourage applications from people from diverse backgrounds including Aboriginal and Torres Strait Islander people.