Operations Manager for fast-paced Orthodontic Office

My LA Braces is seeking a naturally strategic leader, eager to take on a challenging role which includes being responsible for the success and growth of the Operational side of an established Orthodontic practice. If you are competitive, know conflict is problem solving, thrive in an environment where consistent change and variety occur daily, and you know how to motivate and train team members while holding them accountable to achieving critical work allocations - we are looking for you… YOU will thrive in this role. This position will align with the practice leader's vision and be responsible for running the day to day operations (people, process, experience, strategy, marketing, etc.). You will oversee production and collections, employee development, employee recruiting, practice improvements, and generally being accountable for creating efficiencies through empowering other team members and thinking strategically about how to grow and scale our practice. This is not a role for the faint of heart, and an internal confidence and a strong desire to lead will be required.

Our Operations Manager will enjoy the benefits of working in an office with a great reputation for quality results and treatment at very affordable prices, setting the stage for you to grow aggressively with proper planning and execution. This individual would be an integral part of the team and would truthfully see the business success as their own success.

Our practice has been part of our community for over 60 years and has deep roots in our community. We work in a fast-paced environment centered around patient care and customer service, always putting patients first. We thrive on efficient systems and protocols to provide the highest value and quality to our patients at the most affordable prices. Our team enjoys working together and rising to the challenge of being the best part of our patients’ day. We are always eager to improve our systems and services to better care for our patients and our team members. We have high standards and truly live by our motto of being the best team in town. If you’re eager to be part of and lead this high-performing team, we would love to hear from you.

Key Duties and Responsibilities:

• Set and achieve office goals for production, collection and other key performance indicators involving growth and operations.
• Supervises team to ensure maximum production and service. Conducts training and performance evaluations to achieve goals.
• Works with the marketing team to develop a marketing plan to ensure an increasing stream of new patients.
• Directs team performance by overseeing team training and recruiting efforts through application screening, interviewing, and hiring procedures.
• Maintains and enforces personnel Policy Manual, and keeps practice in compliance with health regulations and OSHA.

Key Position Requirements:

• Minimum 3-5 years of experience in charge of operations and/or management.
• Demonstrable people skills in relating to patients and motivating patients to take first steps.
• Reliable work ethic in completing tasks efficiently and follow up with detail.
• Proficient in computer software and ability to learn and use other dental and task management software efficiently.
• Desire and ability to learn and improve constantly. We will train you on our systems but you must be willing and open to learn and implement.
• Monthly and Annual Planning reports and meetings.

We offer a competitive salary package, including benefits such as health insurance, retirement plan, and professional development opportunities. If you are a results-oriented leader with a passion for driving operational excellence, we would love to hear from you.

To apply for this position, please submit your resume and complete the following two question survey to help us learn more about you:

https://go.cultureindex.com/p/97Xs9lsqwE9RblF

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Have you completed the culture index survey provided in the job posting description? If not, please complete here: https://surveys.cultureindex.com/s/BSDYUpCR8w/92137

Experience:

• management: 3 years (Required)
• Dental/Healthcare: 3 years (Required)

Work Location: In person