Come work for us in our new call center! As a Call Center Agent, you will work with our clients on scheduling appointments, resolving any issues that may arise and relaying any information necessary for the care of their pet.

Call Center Job Description

• Answer all incoming calls to the clinic with urgency and efficiency

• Record all client conversations and ensure that ALL calls, texts, social media, and voicemail messages are responded to in a timely manner.

• Follow company processes and standards for checking appointment setting, deposit requirements, and records requests.

• Maintain client confidentiality

• Communicate with other veterinary clinics for records purposes

• Help maintain call center cleanliness and organization

• Working with the Doctor and Tech team to ensure proper treatment for clients and proper discharge information to clients.

• Properly taking deposits and payments for clients

• Fulfill operational roles/responsibilities based on the needs of the clinic

Requirements:

• Must have compassion for animals and be comfortable handling animals

• A positive attitude and willingness to learn and grow is necessary

• Ability to maintain conversation and communicate effectively with clients in person and on the phone- Primarily on the phone. Answer with a SMILE!

• Knowledge of Google docs, Google sheets, and Gmail is a plus

• Must be flexible to work Mon-Friday 8am-8pm and available to work a 36-40 hours per week/10 hour shift

• Experience a plus, but not required

• Must be able to multi-task throughout the day and able to work at a quick and efficient pace for a 10 hour shift

• Bilingual in Spanish is necessary

Compensation will be based on experience.

Benefit Conditions:

• A waiting period applies
• Only full-time employees eligible

COVID-19 Precaution(s):

• Sanitizing, disinfecting, or cleaning procedures in place

Work Location:

• One location, There will be mobile vaccine clinics a few times per year that will require travel.

Work Remotely

• No

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 4x10
• 5x8
• Day shift
• Monday to Friday
• Morning shift
• No weekends

Work setting:

• In-person

People with a criminal record are encouraged to apply

Experience:

• Veterinary: 1 year (Preferred)
• Call center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person