Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….

My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

• Our clients love us and our satisfaction surveys show it at a consistent 97%
• We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
• No more asking everyone for help, it's right at your fingertips. Having documentation that's useful? That's us!
• We Listen. Our culture and collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.

We are expanding our operations and seeking to grow our team. We have two openings for Project Engineers. 

The Project Engineer Duties and Responsibilities

• Be Fanatically awesome all the time!
• Be an active advocate for customer satisfaction
• Executing the end-to-end implementation for MITC clients
• Assist in solution planning and recommendations for clients
• Provide timely and accurate information to clients and project managers
• Assist in pre-sales activities with sector expertise and technical business analysis
• Provide technical assistance and support for systems, software, and hardware
• Document/Update internal Kb’s, SOP’s, Wiki’s
• Participate in training incoming staff
• Report significant and recurring issues
• Participate in the After Hours Escalation on-call rotation

The Project Engineer Requirements and Qualifications

• Proven experience as a senior engineer, preferably in an MSP Environment
• Ability to diagnose and resolve advanced issues
• Excellent communication skills
• Keen attention to detail, the memory of patterns, and interest in problem-solving
• Consistently demonstrate the MyITcrew Core Values and meet standard metrics
• Current Azure or cloud computing and M365 experience is a must
• CCNA certifications or equivalent is highly preferred. 
• Advanced skills in the management of Active Directory Domain environments
• Must have Wired and Wireless Networking Knowledge
• A minimum of 5 Years experience in support and engineering of Windows on-premise and cloud environments

Please note:  This is a 9 am - 6 pm Eastern Standard Time position. As a project engineer, your schedule will flex with the project and client needs, so some after-hour and weekend work is anticipated. This is a work-from-home position.