My Hearing Centers was started by entrepreneurs in Sandy, Utah, in 2010 to bring a fresh approach to hearing education and hearing care.

Since its inception, My Hearing Centers has experienced remarkable growth, expanding to over 100 offices across several states. Our rapid expansion, outpacing any other practice in the Western United States, is a testament to our commitment and success. Our growth is a clear indication that we are on the right track!

We are seeking a Patient Care Coordinator to join our team. The ideal candidate will have a passion for patient care and experience with sales in a retail environment. This position offers the opportunity to work in a dynamic setting, assisting patients with their hearing healthcare inquiries.

As a **Patient Care Coordinator** at My Hearing Centers, you will be part of a dynamic office environment where each day brings new and exciting challenges. Your role will directly contribute to the clinic's success as we continue redefining hearing care delivery and empowering more individuals to take control of their hearing health. **MUST COMMUTE TO BOTH LOCATIONS: RICHLAND, WA, AND HERMISTON, OR**

Duties:

• Greet and direct patients
• Effective outbound calls, proper scheduling, and schedule management contribute to meeting or exceeding the clinic budget.
• Prioritize confirmation calls to manage the clinic's schedule while providing friendly and enthusiastic customer service.
• Communicate effectively with patients and potential customers via telephone, e-mail, and postal mail.
• Contact insurance companies to verify patient insurance benefit coverage.
• Enter stock and custom orders and perform weekly inventory audits to ensure accuracy.
• Manage returns of merchandise
• Maintains a clean, inviting, and friendly environment and practices established safety and infection control protocols.
• Exercise confidentiality as it relates to all business and patient information.
• Maintain basic knowledge of hearing instrument function and troubleshooting.
• Process transactions accurately using point-of-sale systems
• Answer patient inquiries and provide information about products and services
• Coordinate with the hearing specialist to provide excellent patient care
• Inform patients about discounts and special offers
• Stay up-to-date with new products and services
• Upsell products and services to meet sales targets

Requirements:

• Proven work experience in customer service and retail experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Knowledge of inventory stocking procedures
• Ability to perform in a fast-paced environment
• Strong time management skills to handle multiple tasks efficiently
• Excellent communication and presentation skills
• Ability to sell and promote products effectively
• Familiarity with handling transactions
• **MUST COMMUTE TO BOTH LOCATIONS: RICHLAND, WA, AND HERMISTON, OR**

Your proven ability to interface professionally with patients and clinic personnel will be critical to your success. Knowledge of insurance billing and processing will also make your resume stand out. Finally, your ability to multi-task and stay organized will be essential to your daily performance. This position is an excellent introduction to the hearing healthcare industry.

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.

For consideration, please respond to this job listing with your resume in PDF format, cover letter, and completed skills test. Qualified candidates will be contacted. Recruiting is done outside of the clinic; please apply here.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• This position is for two locations. Can you commute to both Richland, WA, and Hermiston, OR?

Experience:

• Office management: 2 years (Required)
• Sales: 2 years (Required)
• Insurance verification: 1 year (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person