Overview

Full-Time

Treatment Plan Coordinator

Ionia, MI $23.00/hour - $26.00/hour

Lead with big impact!

Put your skills to work and open the door to a career that inspires you!

Why work for My Community Dental Centers? As the largest dental non-profit organization in Michigan, as a team, we are enhancing community health by offering access to quality dental care for all. To hear more from our CEO, Dr. Deborah Brown, Click Here.

Everything we do begins with the people within our organization. We believe in hiring talented, passionate people and providing competitive packages, along with learning and advancement opportunities that are all designed to make work/life balance accessible. Pursue your dreams while you lead and grow in your role as an Office Manager and beyond.

Earn More with Industry Leading BenefitsWhen paired with our competitive compensation, our industry-leading benefits are here to support you in your professional and personal journey. We offer:

• Health, Dental and Vision Insurance for you and your family
• Life Insurance, Short & Long-Term Disability
• 403(B) with Company Matchup to 5%
• Wellness Program & Gym Membership Benefits

Enjoy Your Personal Time

• No Nights, Weekends, or On-Call Hours
• Generous Paid Time Off
• Holidays

The Career & Support You Deserve Get the best of both worlds! Develop your skills as a leader, all while making an enormous impact in patients’ lives. 

• Onboarding & Training: We offer a comprehensive onboarding and training process that starts on your first day with us. 
• Mentorship & Development: Your career goals are closer than ever! Get one-on-one mentorship with our experienced operations team leaders to accelerate your career.
• Room to Grow: When it is time for the next step in your professional journey, we are ready to help you reach your next destination with career path options that suit your professional and personal goals. 
• Tuition Assistance: With education assistance, continue on your journey of learning and furthering your professional development.
• Network of Practice Support:From technical support, marketing and billing, you have team of experts to support you so you can concentrate on leading your dental team and providing the best care.

You May Be a Good Fit for The Position If You…

• Have exceptional communication skills, and a friendly personality
• Thrive on providing outstanding service and care
• Are mission-driven and are eager to care for underserved communities
• Can work with interruptions and effectively manage multiple priorities 

If this all appeals to you, we encourage you to apply today!

Don't see the location you are looking for? Sign up here to keep track of similar opportunities! We are growing and always looking for passionate mission-minded people to join our team!

Having trouble clicking through the links provided above? Access to external links are blocked when viewing opportunities on job boards and talent websites. Don’t worry! Simply copy and paste the URLs below for direct access to the links referred to above.

• To hear more from our CEO, Dr. Deborah Brown, https://youtu.be/t8wuvt-ePe0
• Keep track of similar opportunities, https://bit.ly/3v4KY1q

Position Summary

The Treatment Plan Coordinator’s main job responsibility is to clearly explain treatment options and related costs. As a secondary responsibility, the Treatment Plan Coordinator will support a function of the Patient Experience Team.

The Treatment Plan Coordinator is a liaison between the doctor and the patient and assists in the gathering of information in the new patient experience, as well as coordinating a treatment plan with the doctor and presenting it to the patient. They are knowledgeable about the treatment and timelines, and they are prepared to negotiate financial arrangements with the clients. The Treatment Coordinator provides a calm and warm environment for patients who are otherwise anxious and concerned about how to afford dentistry. They also coordinate, as needed, with other offices who share in the care of patients, making sure referrals and correspondence are received and followed up on.

The Treatment Plan Coordinator may also be responsible for some internal accounting duties that support the practice’s goals for profitability. They must be able to communicate well. The number one responsibility of all employees is patient care and meeting patient needs.

Supporting the Patient Experience Team, the ideal candidate is someone who understands and can deliver excellent customer service over the phone and operate efficiently while maintaining excellent communication and accuracy. Main tasks will be performed with use of dental software, online websites, and communication with patients and other team members. Additional responsibilities may be required, as needed.

Responsibilities

Typical Duties and Responsibilities

• Ensure patients understand their treatment plan.
• Handle objections to proposed treatment.
• Present case fees and financial options to patients to facilitate the decision to say “yes.”
• Present or co-present the treatment plan and consent.
• Educate patients, as necessary, regarding their dental benefits.
• Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements.
• Ensure patients are up-to-date on their financial obligations.
• Accurately collect, communicate, and enter patient information
• Verification of dental insurance using websites and working with MCDC insurance department
• Other duties as assigned

Knowledge, Skills, Abilities

• In-depth knowledge of dentistry and ability to describe procedures in simple language
• Superb communication skills
• Familiarity with computer systems
• Customer service skills
• Self-directed
• Excellent telephone skills
• Influencing/negotiation skills
• Organizational skills
• Familiarity with ADA codes
• Creative problem-solving skills
• Keen understanding of scheduling and financial systems
• Ability to function within a team environment as a supportive and positive contributor
• Ability to work independently
• Professionally maintain composure and effectiveness under pressure and changing conditions
• Ability to learn new duties and adjust to new situations encountered on the job within a reasonable amount of time
• Ability to work unsupervised whenever necessary
• Daily, monthly, and yearly production and collection goals achieved
• Meets monthly and quarterly case acceptance and completion ratios for significant treatment
• Positive patient reviews of the patient experience
• No-show and cancellation percentage less than 5%

Qualifications

Job Specification

• Dental experience required.
• Experience as a Dental Assistant or Treatment Plan Coordinator in an Oral Surgery environment preferred.