Reports To: General Manager

Position Overview: As a Flooring Sales Representative, you will be responsible for promoting and selling flooring products to residential and commercial customers. You will play a crucial role in driving sales growth and enhancing customer satisfaction by providing expert guidance and assistance throughout the purchasing process.

Key Responsibilities:

• Prospect customers, including following up on leads from various sources
• Greet customers warmly and ascertain their flooring needs.
• Listen attentively to customers' preferences and offer suitable product recommendations.
• Provide detailed product information, including features, benefits, and pricing.
• Guide customers through their options in the home or the showroom, highlighting various flooring options and assisting with sample selection.

• Actively engage in sales activities to meet or exceed monthly sales targets.
• Utilize effective sales techniques to close deals and secure orders.
• Follow up with leads and inquiries promptly to maximize sales opportunities, including phone calls, text and video messaging
• Collaborate with the marketing team to implement promotional strategies and campaigns.

• Stay updated on industry trends, new product launches, and competitor offerings.
• Conduct ongoing research to deepen understanding of flooring materials, installation methods, and maintenance requirements.
• Demonstrate expertise in different types of flooring to address customer inquiries and concerns.

• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Handle customer complaints or escalations professionally and promptly to maintain positive relationships.

• Maintain accurate records of sales transactions, customer interactions and activities.
• Prepare quotations, invoices, and other necessary documents in a timely manner.

Requirements:

• Proven experience in sales
• Excellent communication, interpersonal, and negotiation skills.
• Strong customer focus with a passion for delivering exceptional service.
• Ability to work independently as well as part of a team.
• Proficiency in basic computer applications (e.g., MS Office, CRM software).
• Flexibility to work weekends and evenings as required.
• Knowledge of flooring products, installation methods, and industry trends is an asset.

Salary & Benefits:

• Compensation up to $100k: base salary of $40k plus commission
• 401k with company contribution after 6 months of employment
• Paid time off and medical benefits fully covered by the employer after 90 days

This is a non-management position
This is a full time position