▪Take ownership of the business; develop and implement a strategic plan for the laboratory to meet business goals
▪Manage financial aspects of the business including budget development, short and long term financial goal setting, P&L management and executing strategies to achieve goals
▪Understand and take advantage of available resources to help achieve results in a cost effective, safe, ethical manner
▪Develop and maintain expertise in the field of food science and related technologies through available library resources and peer expertise
▪Demonstrate leadership through communication and actions to earn respect and trust of the team
▪Set the tone of integrity, accountability, excellence and initiative by modeling the behavior that is expected from leaders and staff
▪Clearly communicate goals and accountability of achievement across all levels of the workforce
▪Create and foster an environment where coaching and development is a priority to promote employment engagement, career pathing, and organizational succession planning
▪Understand corporate objectives and manage laboratory performance to maintain or improve operational and financial efficiencies aligning with company goals
▪Ensure compliance with Mérieux policies and standard operating procedures striving for the highest level of quality, customer excellence, safety, and efficiency for existing and new business
▪Ensure exceptional internal and external customer experiences through engagement, attitude, communication and service
▪Participate in strategic conversations with sales team and dedicate time to meet with current and perspective clients to understand customer needs and build trusting relationships
▪Develop deep industry knowledge and play an active role in industry events
▪Provide technical expertise to clients by helping them interpret laboratory data and suggesting solutions to their related business challenges
▪Constantly evaluate laboratory from all aspects and challenge the status quo; analyze and derive strategy that is inclusive of change, provide clear goals and continually measure progress
▪Communicate change and stand behind the message; present a united front with corporate partners and leadership team
▪Participate in the implementation of internal quality control programs, evaluation of the results and in the establishment of the internal repeatability and reproducibility of standard methods, including participation in internal and external audits
▪Manage, and check randomly and systematically, that the quality system is documented, effective, updated and being understood and adhered to by the staff.
▪Monitor the quality activities and implement the agreed corrective action and evaluate its effectiveness
▪Manage local controlled documents (Manuals, Procedures, Work Instructions, Charts, Guidelines).
▪Cease specific analyses when evidence from the quality system indicated the process is not in control and the quality of the results are compromised as a result of the non-conformances and (b) to restart work and communicate the resumption of work to Corporate Sales and Quality groups.