Resident Services Coordinator I

Non-Exempt / Full Time

Hourly wages: $22.50

Permanent Supportive Housing (PSH) Experience preferred

Proficiency in Second Language preferred

We have 2 open roles for this position

Serving four Properties - Victory Dixieanne/Norwood, and Greenway/ Sky Park Mutual Housing Communities

Generous Benefits Package includes:

• Medical, Dental, Vision, Life Insurance & Employee Assistant Program ~ fully covered for Employee
• Optional Life, Long Term Disability, Critical Illness, Identity Theft Protection and Accident Insurance
• Generous paid time off, including16 paid holidays which includes the week between Christmas and New Years
• Thank You Fridays: work to 2:00pm; paid through 5:00pm each Friday.
• 401K Retirement Plan ~ Employer match up to 6% ~ after 6 months service.

Summary

Mutual Housing California brings people and resources together to develop, manage, and support sustainable affordable housing where residents are partners in advancing equitable communities. One of the primary ways we do this is through the work led by our Resident Services team, who connect Mutual Housing affordable housing residents with opportunity through a wide range of direct services and community building strategies. Resident Service Coordinators (RSCs) are responsible for providing a variety of services that promote these goals.

Boulevard, Cornerstone Split with Boulevard, Greenway, and Sky Park are all affordable housing communities in Sacramento. We are hiring either Resident Service Coordinators I or II, depending on the experience of the candidates. RSC (Resident Services Coordinator) I is an entry-level position, and RSC II is a junior-level position. We are asking applicants to be open to being placed in any of the above-listed communities.

Key Duties & Responsibilities

Direct Resident Service Coordination and Individual Assistance

• Provide individual resident assistance, including support with applying and/or maintaining public benefits, maintaining housing stability, seeking individually identified opportunities (employment, continued education, volunteering as examples) or budgeting.
• Support residents with concerns about the property and neighbors, including mediation, crisis intervention, housekeeping issues, and housing re-certifications. Receive and address referrals for support from Property Management team. Collaborate with tenant case managers, if available.
• Develop and maintain a service provider referral network. Refer residents to address needs not covered by our team and follow up on progress.
• Host service partners that are relevant to resident needs at resident meetings or through group workshops.
• Provide good customer service, acting courteously, compassionately, and responsively to all residents.
• Adhere to confidentiality requirements set forth by Mutual Housing.

Resident Community Building and Leadership Development

• Recruit and build relationships with residents in an inclusive manner through door-knocking, one-on-one meetings, fliers, phone calls, and other methods as deemed effective. Facilitate planning, coordinate, and host resident community engagement activities with a goal of building neighbor connectedness.
• Build relationships with community-based organizations and connect residents with engagement opportunities with local programs, events, and advocacy groups.
• Support the development of resident groups (such as resident councils or care of community assets such as garden space), associations, or committees as requested by residents, including supporting residents in participation with the resident impact committee

Partnerships and Property Management Coordination

• Coordinate with Property Management on services provided for residents, including:
• Meeting on a bi-weekly basis to discuss referrals, assess service needs, discuss resident concerns, plan resident meetings and events, and discuss other developments related to the property and residents.
• Focus on residents in jeopardy of losing their housing by brainstorming Service, Case Manager (if available), and Property Management solutions.
• Discuss and collaborate on property and resident safety concerns.
• Planning, designing, and participating in resident meetings, property events, and other activities together.
• Build service partnerships with local organizations for referrals, resident education, and community building opportunities.

Property Based Duties Related to Cornerstone:

• Work across cultures and languages at diverse communities, including supporting those who are formerly homeless, living with mental illness, and other barriers to stable housing.
• Support all residents in engagement and housing stability.
• Work collaboratively with Property Management and on-site case management to support positive outcomes.

Program Planning, Evaluation, and Reporting

• Accurately and efficiently enters data into various online customer tracking systems in a timely manner.
• Provide accurate and timely reporting on resident status using digital and paper resident services files, following standards on services note writing and based on Mutual Housing document and privacy standards.
• Complete monthly, quarterly, and annual reports in a timely manner, including program reports, client surveys, client success stories, event summaries, and program photos.
• Develop, follow, and meet goals set in property Annual Service Plans based on resident need and agency deliverables.

Time Management

• Reports to work as scheduled and follows call-in and approval procedures for time off.
• Organizes and prioritizes work effectively.
• Participates in training and development programs to improve personal skills/knowledge.

Required Knowledge, Skills, & Abilities

• A minimum of two years of experience in basic social service delivery, with preference for experience in property-based social services.
• Experience and proficiency in working in diverse, low-income communities with cultural competency and sensitivity, and inclusive practices.
• Language skill other than English preferred but not required.
• Able to use good judgement and seek advice when appropriate.
• Demonstrates a positive attitude, respect, and rapport with colleagues.
• Has at minimum a high school diploma or GED
• Basic knowledge of Microsoft Office.
• Willing to complete updated CPR & First Aid certifications, provided by Mutual Housing.
• Passes criminal, DOJ, and other background checks.
• Certified in safe food handling practices, with annual renewal, provided by Mutual Housing.
• Current and Valid Driver’s license required.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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