Job Description Summary

The Human Services Coordinator III will oversee the Medical Case Management team under the Ryan White Program. This position will also function as a specialized case manager providing case management services to patients re-engaging in care. Reports directly to the Ryan White Nurse Manager.

Entity

Medical University of South Carolina (MUSC - Univ)

Worker Type

Employee

Worker Sub-Type​

Research Grant

Cost Center

CC000972 COM DOM Infectious Diseases CC

Pay Rate Type

Salary

Pay Grade

University-07

Pay Range

$54,974 - $78,343 - $101,712

Scheduled Weekly Hours

40

Work Shift

Job Description

Job Duties:

35% - Function as the Specialized Medical Case Manager (SMCM) for patients re-engaging in care. SMCM works with patients to identify and utilize the patient’s current personal strengths to address and overcome barriers preventing the patient from continuously engaging in care and treatment. By allowing patients to prioritize their own service needs, the SMCM empowers patients to take charge of their care and build a plan that feels best suited to his/her individual needs. SMCM will maintain a caseload of no more than 20 patients at a time. The essential functions include, but are not limited to, the following:

• Assists the Outreach Specialist with contacts to clients via telephone and conducting research to find updated contact information;

• Works closely with Outreach Specialists as clients are located and prepared to re-engage agency services and medical care;

• Interprets patient’s responses on barriers to care and treatment using the statewide tool Return to Care Assessment (RTC).

• Customizes services through the development of an Enhanced Care Plan (ECP) with the patient to re-align the client’s perception/prior experience of service usefulness and accessibility barriers, allowing the client to set service priority

• Communicate with management on necessary service enhancements

• Emphasizes family/partner/other support systems

• Provides goal-oriented, time-specific Specialized Medical Case Management activities and support to encourage the patient’s participation in his/her own care plan.

• Works proactively with clients until they are ready for less intensive, traditional case management (i.e., SMCM must often take the initiative and follow the client’s medical appointment and other service referrals very carefully)

• Identifies emerging barriers that may prevent each client from maintaining participation in care and treatment

• Coordinates and links clients to services required to implement the ECP

• Attend bi-monthly DHEC Outreach Committee Meetings, quarterly DHEC Outreach Program calls, and DHEC Outreach Program in-services when offered.

35% - The Medical Case Manager Supervisor will oversee the Medical Case Management team, supervising three to four case managers. Tasks include, but are not limited to:

• Review and sign all required documentation for enrolling and maintaining patients in Medical Case Management.

• Complete quarterly chart reviews to ensure compliance.

• Develop and implement a process for assigning patients to a medical case manager.

• Monitor and ensure that medical case managers are meeting productivity goals (monthly) and implement productivity improvement plans for those who do not.

• Assure that medical case managers follow SC Ryan White Service standards Attend DHEC monthly Medical Case Manager meeting.

20% - Oversee continuing education and training for the Medical Case Management Team, including:

• Maintain documentation of each medical case manager's completion of required training and continuing education;

• Ensure adequate training of newly hired medical case managers;

• Ensure that required DHEC training is completed and the final exam is passed within 18 months of hire;

• Prepare medical case management for yearly DHEC audit.

10% - Effectively communicates with team members and physicians regarding patient recommendations based on professional assessment of patient abilities and resources. Effectively and proficiently uses Provide Enterprises (PE) and Epic along with Microsoft Outlook.

Preferred Experience & Additional Skills:

• Knowledge of policies and procedures relating to establishing and maintaining community social service programs.

• Knowledge of specialized needs in education and treatment for emotionally and/or environmentally handicapped clients.

• Ability to establish and maintain effective working relationships with necessary agencies, organizations and interested public or private groups.

• Ability to present clear and comprehensive oral and written reports.

• Ability to identify and effectively utilize resources available in the community to accomplish objectives.

• Ability to organize and maintain a caseload as necessary.

• Ability to communicate effectively.

Additional Job Description

Minimum Requirements: A master's degree and three years professional experience in human services or social services programs.

Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to climb stairs. (Infrequent) Ability to climb ladders. (Infrequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to perform job functions from kneeling positions. (Frequent) Ability to crawl while performing job functions. (Frequent) Ability to bend at the waist. (Frequent) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform 'pinching' operations. (Infrequent) Possess good grip strength. Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 35 lbs., unassisted. (Frequent) Ability to lift objects, up to 35 lbs., from floor level to height of 36 inches, unassisted. (Frequent) Ability to lower objects, up to 35 lbs., from height of 36 inches to floor level, unassisted. (Frequent) Ability to push/pull objects, up to 75 lbs., unassisted. (Frequent) Ability to push/pull patients up to 300 lbs. in wheelchairs, etc., unassisted. (Frequent) Ability to lift and carry patients up to 300 lbs., assisted. (Frequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and understand whispered conversations at a distance of 3 feet. Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent) Ability to be qualified physically (by medical personnel) for respirator use, initially and annually.

Additional New Requirements: Ability to deal effectively with stressful situations. Ability to learn and use new processes, tools and equipment as required. Computer literacy. Ability to work overtime as required. Ability to work rotating shifts.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees