Policy Name Laboratory Department Receptionist
Department Laboratory
Location Garrison
Last Revision 04/25/2024
Policy Owner Clinic Manager
Policy Description and Purpose: Managing patient care involves a team of clinical and nonclinical staff interacting with patients and working to achieve patient-centered care. Job descriptions and responsibilities of the care team emphasize a team-based approach to patient care and promote training of team members to meet the highest level of function allowed by state law.
Procedure: The job description and responsibilities are defined for Medical Receptionist in the Laboratory Department at Murfreesboro Medical Clinic below:
Job Title Laboratory Receptionist
Job Description
To provide clerical support to the Laboratory Department, adhere to all policies and procedures of MMC, and meet the needs of patients in a teamwork approach.
Working Conditions
Work is performed in an office setting and involves frequent telephone contact, as well as face-to-face communication with patients. Hours are extended business hours, weekend hours and holidays. There is possible exposure to communicable diseases, toxic substances, bodily fluids, and other conditions common to medical practice. Varied activities including walking, bending, reaching, lifting (up to 30 pounds), stooping, assisting patients, and sitting for extended periods of time may occur. Also, occasional stress from multiple responsibilities.
Job Responsibilities

• Represent MMC in a courteous and professional manner.
• Greet guests and incoming calls in a polite, prompt, and helpful manner.
• Take accurate messages which include all required information.
• Process voicemails
• Be at your workstation on time and prepared to start the day.
• Be flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patients.
• Collect co-payments, deductibles, co-insurance, or other patient responsible balances.
• Email communication is utilized in this department for important messages and updates. Staff members are expected to read emails frequently.
• Correctly process payments and receipts
• Prepare daily deposit and maintain cash bag.
• Schedule, coordinate and reschedule patient appointments as instructed by providers.
• Screen calls and direct to appropriate staff member.
• Utilize Phreesia pad with every patient unless they checked in online prior to appointment.
• Obtain accurate demographic and insurance information from patients to ensure accurate billing and maximum reimbursement.
• Obtain and process insurance referrals timely.
• Provide prompt, efficient, and accurate patient service.
• Meet or exceed patient, doctor, and staff expectations through a cooperative, teamwork approach.
• Keep your work area and the clinic clean.
• Be knowledgeable of and adhere to all HIPAA and OSHA guidelines.
• Be knowledgeable of and adhere to all MMC policies and procedures.
• With instruction, perform other duties as required or assigned.

Required Skills

• Excellent customer service skills
• Strong skills in communicating effectively with co-workers, providers, and patients.
• Ability to conduct daily functions in an appropriate, professional, and compassionate manner.
• Ability to manage/prioritize multiple tasks in an efficient and timely manner.
• Teamwork attitude
• Flexibility to respond to changing demands.
• Ability to react calmly and competently in stressful situations.
• Effectively utilize computer systems and programs that are necessary to complete daily tasks.

Education/Experience Requirements

• High School diploma or GED
• Certified Medical Assistant
• Certified Nursing Assistant
• Experience preferred but not required.

MMC Vision, Mission, and Values
Our vision is to be a leading contributor to community health through participation in programs that promote wellness, facilitate diagnosis, and enhance treatment of disease.
Our mission is to foster continuous improvement in community health through the delivery of quality, accessible medical and surgical care in a cost-effective manner to the residents of Middle Tennessee.
Our values guide our actions as we strive to carry out our mission.

• A progressive approach to advances in medicine and changes in the health care delivery system
• Responsive to patient and community needs
• Collaborative with other physicians, hospitals, allied health providers and the community in improving health care.
• Professional, ethical, and socially responsible
• Team-oriented management and leadership
• A positive, open, and responsive work setting