4 Customer Success Manager Jobs in Paul, MN
Murata Electronics is Hiring a Customer Success Manager Near Paul, MN
St. Paul, MN, US, 55128
Murata Viosis a global medical device company dedicated to creating a paradigm shift in the way healthcare is delivered. Through the utilization of our internet-of-things medical-grade sensors and virtual patient care services, we plan to lower the cost of healthcare and improve patient outcomes. Murata Viosis seeking qualified individuals who contribute to our vision through sound product development engineering practices and passionate sales and marketing leadership.
The Customer Success Manager's (CSM) main objective is to ensure the Vios Monitoring System deployments are reliably and efficiently deployed in US Healthcare settings. In addition, the CSM will play an instrumental role in demonstrating the ongoing value of the VMS to existing Vios Customers with the goals of driving utilization, supporting VMS expansion, and reducing customer attrition.
Hybrid
- Lead the Project Management process interacting with key stakeholders (internally and externally) to ensure a timely and seamless VMS implementation process.
- Collaborate with the internal/external Vios Team members to collect and analyze customer-leading indicator reports such as Vios utilization, alarm incidence data, RMS call logs, Vios Clinical Outcome Surveys, etc. to demonstrate the efficacy and value of our products.
- Facilitate the RMA process ensuring customer issues are resolved efficiently and effectively.
- Coordinate upgrades with existing customer sites ensuring our customers remain on supported hardware, software/firmware versions.
- Provide field feedback to Vios Marketing and Product Management Teams to ensure we are meeting or exceeding our customers' expectations.
- Conduct post-deployment audits of the Vios Monitoring System to monitor and improve the implementation process.
- Assist the Vios Area Sales Representatives/Managers with managing the customer sites and maintaining optimal customer experience.
- Serve as a training/expert resource for future Customer Success team members and Vios Deployment Specialists.
- Bachelor's degree.
- Minimum 5 years experience in Project Management/Customer Success experience.
- Excellent verbal and written communication as well as presentation skills
- Ability to multitask, prioritize, and meet deadlines in a timely manner.
- Bachelor's degree in business or related field
- Experience with Hospitals, Post-Acute Market, CRO's, or Medical Clinics.
Create a better life for patients, clinicians, and hospital administrators by joining the Murata Viosteam. Murata Viosoffers competitive compensation and comprehensive benefits.
Equal Opportunity/Affirmative Action Employer - M/F/Disabilities/Veterans
Nearest Major Market: Minneapolis
Job Summary
Full Time
Durable Manufacturing
$86k-116k (estimate)
04/10/2024
06/09/2024
RIM PING, NORTH
3,000 - 7,500
1988
YOSHIKATSU NAKAYAMA
$200M - $500M
Durable Manufacturing
Related Companies
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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