About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Welcome to Hotel Murano, nestled in the heart of Tacoma, WA, and proudly part of the Pyramid Global Hospitality portfolio. With 319 well-appointed guest rooms and an impressive 30,000 sq ft of meeting space spread across 19 versatile rooms, Hotel Murano isn't just a place to stayit's a dynamic space that blends luxury with career opportunities. In the vibrant city of Tacoma, Hotel Murano reflects the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements. Join us at Hotel Murano, where your role extends beyond the conventional 9-to-5. It's about being part of a professional team that understands Tacoma's unique energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development!
Overview:

The Doorperson is responsible for giving personal assistance to guests and visitors and is the first step in the overall check-in process.? The Doorperson greets every new guest and assists with luggage and offers parking needs, and also?help in access to transportation, hailing cabs, etc.

ESSENTIAL FUNCTIONS:

As a front-line representative of the Hotel, the Doorperson contributes to the creation of a positive impression of the hotel by exhibiting excellent drive service to all guests and performs duties in a professional and courteous manner.

The Doorperson will:

• Contribute to teamwork and harmonious working relationships with co-workers within the hotel to help ensure the highest quality of customer service.
• Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity, emergencies and from driving in the local community.
• Ensure that vehicle and guest movement is flowing in safe and efficient manner at all times including drive is running smoothly and the valet ramp is being used to maximize the benefit for all guests of the hotel.
• Provide excellent service to all customers, striving to exceed their expectation, to ensure continuous improvement of the Hotel?s customer focused environment.? Exemplify excellent customer service toward guests, visitors and coworkers.? Show courtesy, compassion, and respect.? Communicate with all guests in a positive and professional manner.? Contribute to teamwork and harmonious working relationships.
• Properly issue valet tickets and collects the revenues due associated with the service provided, if applicable.
• Be responsible for overall cleanliness of the front drive, and cleaning any areas that need attention.
• Respond to work station on time, with essential equipment to perform duties.
• Provide courteous, expedient and quality valet services, while observing safety regulations.
• Assist customers with luggage and information as needed.
• Greet incoming guests in a polite and professional manner, assisting by opening vehicle doors.
• Ensure that all transactions (tickets) are turned in daily
• Report unauthorized vehicles, accidents or anything unusual to proper management.
• Be responsible for knowing, understanding and explaining all parking policies and procedures.
• Demonstrate knowledge of parking policies by accurately answering customers? questions.
• Abide by the company policies and procedures.
• Demonstrate knowledge of the company?s customer service standards and their relationship to each job functions within the parking operations.
• Responsible for contributing to the overall facility appearance.
• Provide and maintain a safe environment for guests, visitors and employees by reporting any hazards or unsafe conditions.
• Assist in litter management, regularly cleaning of valet garage areas.
• Immediately report observed housekeeping or maintenance issues.
• Report any extraordinary/unusual activities to management.

Other: Regular attendance in conformance with the standards, which may be established by Pyramid Hotels from time to time, is essential to the successful performance of this position.? Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

Upon employment, all employees are required to fully comply with Pyramid Hotels rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel:

• Assist valets with parking of vehicles if needed.
• Assist in cashiering duties including logs, hanging up keys and doing valet charge checks.
• Clean and polish carts and other equipment used in the department.
• Answer the Valet phone and provide information as needed.
• Maintain an alert and attentive demeanor.
• Maintain cleanliness of the hotel vehicle by cleaning and washing it when appropriate.
• Take vehicle for periodic servicing and fueling as required.
• Other duties as assigned by the supervisor.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to understand and follow written and or verbal instructions.
• Ability to effectively communicate verbally in English.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists to identify appropriate customer pick-up and drop off points and street signs.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to 100 lbs. continuously throughout shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in both hands to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Qualifications:

Experience: No prior experience required.? Prior guest service or other hospitality experience preferred.? Able to operate a vehicle and drive a standard transmission a must.

Licenses or certificates: Valid Driver?s License required.

Grooming: All employees must maintain a neat, clean and well groomed appearance (specific standards available).

Other: Applicants with additional language skills preferred.

Note: ??? The hotel functions seven (7) days a week and twenty-four (24) hours per day.? All employees, both management and hourly, must realize this fact and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

Quality is never an accident.? It is always the result of our conscious effort.? All associates, therefore, are to provide a QUALITY PRODUCT and HOSPITABLE.

SERVICE the first time.? This guarantees a satisfied guest who will keep returning to the Hotel.