The role of Community Manager is a leadership position, which reports directly to both the Residential Leasing Supervisor and the Property Manager.

• Supervise the on-site Leasing staff. Coordinate schedules, coverage, provide training and coaching, and handle performance issues in consultation with HR.
• Manage the day-to-day operations of the Leasing function.
• Responsible for reporting all Leasing updates. Maintain all reports (Vacancy List, Vacancy Book, MRI, Traffic Reports, and Competitor Pricing Reports).
• Responsible for Lease generation and accuracy.
• Communicate regularly with Management via meetings and reports.
• Advise on Leasing and revenue performance. Offer ideas for generating additional revenue.
• Monitor and solicit good reviews. Report Resident Satisfaction metrics to Management.
• Responsible for Advertising and Social Media.
• Follow through on all Leasing and Resident retention initiatives.
• Proactively forecast all aspects of the Leasing function, including: pricing, specials, knowing the competition, visit new properties in the area, etc.
• Supervise the Residential Services Coordinator and Concierge staff. Coordinate schedules, coverage, provide training and coaching, and handle performance issues in consultation with HR.
• Work cooperatively with the building’s Maintenance Supervisor and the Property Manager. Learn the building, common maintenance issues, and how they can be resolved.
• Oversee and organize monthly Resident events. Coordinate the logistics while collaborating with all necessary departments.
• Primary liaison to the community. Responsible for all communications.
• Handle Resident relations. Manage difficult issues, Resident concerns, and administer/enforce Community policies and rules.
• Manage Resident amenities.
• Always has a critical eye on the property (landscaping, parking lot, common areas) and assures the Community always looks its best. Takes the lead to make changes or improvements when necessary.

Requirements:

• Previous residential leasing or community manager experience
• Go getter – self starter
• Poised and Professional

· Strong written and verbal skills

· Proficient in Excel

• Real Estate License a plus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekends as needed

Experience:

• Property leasing: 3 years (Preferred)
• Property management: 3 years (Preferred)
• Budgeting: 3 years (Preferred)
• Senior leadership: 3 years (Preferred)
• Yardi: 3 years (Preferred)
• Vacancy List, Vacancy Book: 3 years (Preferred)
• MRI, Traffic Reports, and Competitor Pricing Reports): 3 years (Preferred)

License/Certification:

• Real Estate License (Preferred)

Ability to Relocate:

• Hackensack, NJ: Relocate before starting work (Required)

Work Location: In person