A BIT ABOUT YOU

Outgoing, collaborative, and motivated, you’re someone who can bring people together to elevate our community’s outdoor spaces. You find being of service rewarding, and you’re understanding, people-oriented, and persistent. As a natural team player, you get along comfortably with most people. You’re committed to growing your career in concert with the natural world, and you have the passion and expertise to create and communicate opportunities for landscape enhancements in a clear and compelling way.

A BIT ABOUT US

We like plants, people, and beautiful spaces. John Mulhall came to Omaha in 1953 to landscape, and now, three generations later, we’re as committed as we’ve ever been to making Omaha a more beautiful place to live. Today we’re a team of a few hundred people, but our focus remains the same: working together to engage our community and share our passion for the beauty of the natural world. And we have fun doing it.

A DAY IN THE LIFE

As an Account Manager, you’ll report to the Branch Manager in our Greater Omaha Landscape Management Branch. You’ll focus on serving our customers in line with our vision to be the most loved commercial landscaping company in the Midwest

Core accountabilities include:

1.Respond Quickly

• Respond to clients as soon as you can, always aiming for inside 24 hours
• Champion an extraordinary level of customer service
• Proactively anticipate client needs and propose solutions
• Develop a communication cadence and method that fits the unique needs of each customer
• Keep Pipedrive, Aspire, and other critical communication tools clean and up-to-date

2. Ensure Quality

• Meet enhancement crews on-site and support completing enhancements on-time and on-budget
• Perform Landscape Quality Audits for all properties at least monthly
• Proactively build relationships with our Field team to build trust, commitment, and accountability
• Follow up with our Field team to ensure any quality issues are quickly and appropriately addressed

3. Sell Enhancements

• Build Property Improvement Plans for all commercial contract maintenance customers
• Manage residential enhancement leads from assignment to a signed contract and through installation
• Quickly prepare estimates and proposals using standard templates
• Present and win enhancements at target gross margins

4. Renew Contracts

• Proactively communicate with customers pending renewal
• Prepare updated contracts to support renewal using standard maintenance templates
• Serve as the customer’s primary contact through contract renewal, taking partners as is needed or helpful
• Renew contracts at a 90% renewal rate

5. Own Onboarding

• Actively participate in the Onboarding Planning Meeting for all new, assigned commercial contract maintenance customers
• Walk the property and review the scope with relevant internal partners
• Create the 30-Day Plan for the property
• Own the Customer Handoff Meeting to support the transition from the Account Executive to the Account Manager as the primary point of contact, reviewing your 30-Day Plan

WHAT WE’RE LOOKING FOR

• 2 years of customer service experience
• 2 years of landscape experience preferred
• A patient, conscientious, and active listener
• A proactive team player who collaborates with others to anticipate and solve problems
• A focus on repeatable success through well-thought-out systems

WHAT WE OFFER

• An inclusive, passionate, and fun work environment
• The opportunity to grow your career in concert with the natural world
• Great potential for personal and professional growth
• An amazing discount on all the plants and plant things you love
• Competitive pay and access to a full benefits package including 401(k), PTO, medical, vision, and dental