Founded in 1971 in Somerset, England, today Mulberry is a truly global fashion company and the largest manufacturer of luxury leather goods in the United Kingdom. Across all locations, we are united by our employee values: Be Bold, Be Open, Be Responsible, Be Imaginative.
If these are values you share, we would love you to join our team.
Job Purpose:
Be part of a central team delivering a professional, seamless, and proactive service to Mulberry clients requiring information or assistance across a variety of topics and platforms. Resolve any issues to the satisfaction of all parties, reflecting the Mulberry values and integrity of the brand.
Key Responsibilities and Accountabilities:
eCommerce Platform Management:
•Manage and maintain e-commerce platforms, ensuring product listings are accurate and up to date
•Manage inventory levels, update product availability, and coordinate with relevant teams to ensure timely restocking
•Responsible for gathering needed online attributes, creating and uploading new product data imports to e-commerce platforms and partnering with correct parties for information exchange
•Generate regular reports on key performance metrics, such as sales conversion rates, average order value, cancellation rate
•Resolve any customer care issues to the satisfaction of all parties, reflecting the Mulberry values and integrity of the brand
Stock & Order Fulfillment
•Monitor and process incoming orders, adhering to company SLA's
•Partner closely with US B&M team to action needed stock movements
•Track new and replenishment stock movements, ensuring on time and accurate delivery
•Coordinate with internal teams to manage inventory levels and resolve any order or fulfillment issues, including cancellations, and returns
Personal Development
•Be proactive within the team and recognize workload priorities
•Undertake ad hoc administrative duties as requested
•Adhere to deadlines
•Excellent communication skills, written and verbal
•Computer literate with excellent knowledge of CMS platforms
•Works cooperatively and effectively with others in a team to achieve shared objectives
•Reliable, punctual, and quick thinking
•Displays strong interpersonal effectiveness
•Experience in a luxury retail sales environment is advantageous
Brand:
•Understand and demonstrate the Mulberry employee values and behaviours: Be Bold, Be Imaginative, Be Open, Be Responsible.
•Support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others, and understanding that your views, opinions, and experiences may not always be shared by your colleagues.
•Act as an ambassador for Mulberry and communicate positively about the brand.
Made to Last:
•Wherever possible, incorporate environmentally responsible practices into your work. Contribute to decreasing Mulberry's carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future.
•Support to foster an environment where diversity is embraced and all individuals feel valued, respected and included. Promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
Preferred
•Experience using Mirakl, Salesforce, WorldShip, Prima and Hybris
Other
•40 hours a week, Monday to Friday
•Cover during peak sale periods & holiday will be require
$60,000 - $65,000 a year
Mulberry is an equal opportunities employer and we are passionate about hiring and developing the best talent. All hiring decisions are made only on the basis of qualifications, skills or experience and as they relate to the particular role. If you need us to make any adjustments to our application or interview processes to enable you to be at your best, please email us at talent@mulberry.com.