8 Customer Support Agent Jobs in Frisco, TX
MTX Group is Hiring a Customer Support Agent Near Frisco, TX
MTX Group Inc. (MTX) is seeking a motivated Customer Support Agent to join our team. MTX is a global technology consulting firm that enables organizations to modernize through digital transformation. With data as the new currency, MTX helps transform long-term strategy with outcomes in mind around happiness, health, and economics. MTX improves decision-making with speed and quality. We are committed to advancing society and creating a better quality of life for our MTX team, our customers, and society.
Responsibilities:
- Provide assistance and support related to computer systems, hardware, and software
- Support PC and browser configurations
- Remote customer and external customer support and external customers
- Overall customer support
- Working within a Salesforce environment
- Additional responsibilities as required to support the overall success of the team and organization.
What you will bring:
- Exceptional verbal communication skills
- Ability to take feedback and execute accordingly
- Positive Attitude
- Diligent Multi-tasker
- Ability to work well independently
- Salesforce Administrator Certification or training highly preferred
- Bilingual is a plus
- 1 to 2 years of call center / help desk experience
- Ability to work flexible hours and days as projects require
- Ability to stand and sit for sustained periods of time, at least 50%
- Close visual acuity to perform an activity such as: preparing and analyzing data; transcribing/typing; viewing a computer; extensive reading
What we offer:
- Health (medical, dental, vision) benefits
- 401k
- Access to the leadership team
- The chance to work in a fast-paced environment with experienced industry leaders
- A learning environment where you can dive deep into the latest technologies and make an impact
- Monthly All Hands company meeting
MTX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Job Summary
Full Time
$51k-69k (estimate)
05/01/2024
05/16/2024
The following is the career advancement route for Customer Support Agent positions, which can be used as a reference in future career path planning. As a Customer Support Agent, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Agent. You can explore the career advancement for a Customer Support Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Agent job description and responsibilities
For unsatisfied customers, agents try their best to resolve the concerns or transfer the complaints to related departments.
01/29/2022: Port Arthur, TX
A Customer Support Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
01/24/2022: Charleston, WV
Ensured superior customer service experience by addressing customer concerns, demonstrating empathy and resolving problems within a reasonable time frame.
01/19/2022: Anaheim, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/17/2022: Helena, MT
Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution.
02/06/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Agent jobs
They must resolve complaints accurately and efficiently to ensure customer satisfaction to keep a good reputation for the organization.
03/13/2022: Reno, NV
Agents need to be trained for a wide range of customer service soft skills.
01/21/2022: Baltimore, MD
According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.
03/07/2022: Bakersfield, CA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/26/2022: Dothan, AL
Second line support agents must remain calm and be completely understanding with each customer.
02/01/2022: Hialeah, FL
Step 3: View the best colleges and universities for Customer Support Agent.
