Performs administrative functions for a clinic or medical office through knowledge of medical terminology and applications. Works in a variety of roles that combine both direct and indirect patient care duties. Serves patients by greeting and assisting with scheduling appointments; maintaining records and accounts and obtaining and verifying patient insurance eligibility to ensure timely and accurate payment of service. Processes patient arrivals to adhere to scheduling timeframes and support office operations.

Job duties:

• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Performs patient insurance eligibility at initial visit and ongoing as determined by Health Care policy. Corrects and updates existing information for established patients.
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff.
• Prepares patient materials and educates the patient or patient representative about materials.
• Documents in the patient electronic medical record and explains policies and procedures to patients/patient representative.
• Completes patient registration to collect and enters health insurance information.
• Obtains and scans patient information.
• Processes medical record requests and insurance authorizations.
• Processes referrals.
• Explains financial requirements to patients and/or patient representatives.
• Collects office visit payments from patients or patient representatives records and maintains patient financial transactions.
• Collects and participates in patient quality initiatives related to patient encounters, reimbursement, accuracy in first-time entry.
• Schedules and tracks patient appointments.
• Answers clinic phone calls; answer any questions that do not violate federal or state compliance and field all questions to appropriate areas of expertise.
• Receives and disseminates clinical office mail.
• Performs clinical office filing for record keeping purposes.
• Other duties, as assigned.

Job Type: Full-time

Pay: $17.88 - $18.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Health Care Receptionist: 1 year (Required)

Work Location: In person