Job Description

This position is for a Data Entry Technician who is under direct supervision. Responsible for resolving basic customers' service and obtaining customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased. Applies basic skills in the execution of existing procedures.

Basic Qualifications:
Citizenship: Must be a US Citizen
Education: AA degree with a minimum of 2 years relevant experience

Primary Responsibilities:

• Works under direct supervision to provide satisfactory and quality customer service.
• Obtains customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased.
• Keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Performs duties related to overall customer service.
• Scans incoming customer documentation.
• Files completed Service Notifications with all Customer Documentation.
• Archives files.
• Data entry on shared data files.
• Monitor a Group Email and forward emails to the appropriate team to work.
• Printing Delivery documentation
• Provides support to sales team with regard to customer concerns..
• Consistently documents customer service needs to identify patterns and maintain quality.

Required Skills:

• Effectively communicate with internal and external customers
• Ability to work within Microsoft Excel

Job Type: Contract

Pay: $18.26 - $20.99 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Experience:

• Microsoft Excel: 1 year (Preferred)

Ability to Commute:

• Cedar Rapids, IA 52498 (Required)

Work Location: In person