Position Summary:

The Scheduling Coordinator is responsible for setting up patient appointments, managing the provider's schedule, and informing participants of rescheduled or canceled visits in a timely manner.

Scheduling Coordinator Responsibilities:

• Maintaining and updating Wound Ally with the highest level of accuracy to ensure patients are appropriately scheduled.
• Maintaining and updating schedules, calendars, and agendas.
• Verifying the availability of patients and providers.
• Confirming appointments and obtaining patient's consents.
• Sending out reminders of scheduled appointments.
• Rescheduling of cancelled appointments in a timely manner.
• Answering scheduling queries via email and phone.
• Performing other administrative tasks when required.
• Daily updates to the provider censuses
• Ensuring coverage maps are updated appropriately.
• Communicate with providers and staff either via chats, phone or email.
• Assisting office staff with trouble shooting , and other platforms on their computer.
• Review assigned provider notes for accuracy.
• Provide shadowing dates, coverage map for new providers joining the practice.

Patient Care Coordinator & Scheduler Requirements:

• A minimum of one year experience in a similar role.
• Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
• Strong critical thinking skills and the ability to solve scheduling challenges considering stringent deadlines.
• Extensive experience with office software, including MS Word, Excel, and Dropbox would be an asset.
• Excellent organizational, interpersonal, and communication skills

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Medical scheduling: 1 year (Required)

Work Location: In person