Essential Functions.

• The Database Administrator is the central point of contact for all IT related issues.
• Responds to and resolves breakdowns/issues in an effective and timely manner.
• Provides telephone, in-person and online IT support to managers and corporate personnel.
• Provides updates, status, and completion information to managers and corporate personnel, via voice mail, e-mail or in-person communication.
• Coordinates necessary support efforts.
• Refers major hardware problems to personnel for correction.
• Maintains effectiveness by defining and implementing, strategic deliverables related to information technologies.
• Responsible for creating, initiating, and enforcing policies, and procedures to ensure security and compliance.
• Manages the overall health of the network infrastructure.
• Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.
• Manages a parts depot to have replacement parts ready at a moment’s notice to resolve system outages.
• Loads appropriate software packages such as operating systems, networking components, and office applications and give full desk support.
• Designs, and implements disaster recovery solutions and backup procedures.
• Responsible for new store rollouts and retrofitting existing locations.
• Project management of financial and operational solutions implementations
• Manages secured private and public wireless solutions.
• Manages cost analysis of products and solutions to maintain competitive pricing in all areas related to IT.
• Manages VOIP solutions and vendors to achieve the telephony needs of the company.
• Manages help desk and related tasks.
• Manages user desktop deployment and maintenance.
• Manages email and anti-virus systems; including Exchange, Office 365, Spam Filtering, Content Filters, etc.
• Manages users and security roles.
• Manages web presence, hosting, deployment and development of web content along with third-party vendors.
• Manages a remote desktop solution to quickly respond to issues and breakdowns. Also, manage remote access and roles for users.
• Manages a cloud-based document solution i.e. Dropbox or similar.
• Accomplishes financial objectives by researching requirements; preparing a budget, purchasing and deploying solutions.
• Maintains quality of service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending workshops; reviewing professional publications. Networking with others in the field.