Bilingual Administrative Assistant

Company Overview

MSE Environmental is a growing full-service environmental consulting firm located in Dallas / Fort Worth, Texas . We have been in business for 21 years and we have recently expanded to other states. If you are seeking a position that includes excellent mentoring and training opportunities and the opportunity to learn or participate in other aspects of operations within the company, then we want to meet you!

Job Summary

We are seeking an energetic, coachable, and personable Level 1 Bilingual (Spanish) Dispatch Coordinator & Administrative professional. The successful candidate will have strong administrative and operational skills which will aid in the growth and support of our company.

Job Qualifications

The successful candidates will be required to speak, read, and write English; however bilingual Spanish is a must. Candidates should have excellent verbal and written communication skills with the ability to type 50 WPM, have two or more years of clerical/ customer service experience, excellent phone etiquette, a positive courteous attitude, good organizational skills, and a strong work ethic. Must also demonstrate the ability to have excellent attention to detail with accuracy, time management, and planning skills, and be able to multitask. You must also show your ability to prioritize your workload. Candidates must be punctual and have reliable transportation. Candidates will work closely with field consultants/technicians, management, business development, invoicing and estimating to make sure jobs are dispatched daily solving client problems, and critical thinking skills to deliver excellent service.

Additional Skills

• Demonstrate ability to exercise a degree of discretionary judgment
• Excellent technical, verbal, and written communication and interpersonal skills
• Judgment and decision-making, complex problem-solving, and critical thinking skills
• The ability to familiarize with a variety of field concepts, practices, and procedures
• Must be a team player and have excellent teamwork
• Must be able to take constructive criticism
• Must work efficiently while unsupervised
• Demonstrate initiative and proactive thinking by anticipating needs and taking appropriate actions
• Handle multiple projects and various administrative requests and inquiries from staff and clients
• Excels in a fast-pace, high-pressure, and deadline-sensitive environment
• Advanced skills in desktop publishing programs such as Microsoft Word, Excel, PowerPoint, and Google Business including strong knowledge of accounting, operations, and customer relationship management databases

Responsibilities

• Answer phone calls
• Schedule up to 50 jobs a week for consultants
• Call clients, team, and all departments
• Schedule field consultants and technicians daily to meet with clients, insureds, etc
• Prepare work authorizations, get client work authorization signatures
• Send quotes/estimates to leads and clients
• To provide administrative support to ensure efficient operation of the office
• Provide support to all managers, employees, and clients through a variety of tasks related to organization and communication
• Responsible for confidential and time-sensitive material
• Ability to effectively communicate telephonically and prepare business correspondences via Email or mail
• Professional answering of inbound calls contributing to an excellent client experience 
• Ensuring that all Dispatch and Administrative Assistant duties are completed accurately and delivered with high quality in a timely manner
• Providing customer service, assisting with all aspects of the companies day to day operations
• Making outbound calls following our soft collections guidelines
• Assisting in processing invoices, W-9, waivers and releases, Vendor packets, and certificate requests on an as-needed basis
• Provide consistent notation of any and all communication with vendors or clients in our client database
• Receive mail and packages daily for Dallas / Fort Worth Operations
• Make Daily Deposits for accounting and finance
• Must be coachable and adapt to the MSE Environmental Foundations of the Brand

Education/Experience

• Two or more years of clerical/ customer service experience
• High School diploma (Required) 
• Bilingual Spanish is a must (Required)
• Possess skills to need to operate basic office equipment (PC, copier, printer, scanner, conference equipment, mobile devices, office phone, etc.)
• Works well independently or within a team with the ability to take direction well and drive to succeed.

Other Requirements

• Must have a valid US Drivers License
• Must have valid Auto Insurance
• Must have use of a personal vehicle
• Must be able to lift 25 lbs
• Must live in the Dallas / Fort Worth area to work from MSE Environmental Office
• Must have working rights in US.

Work Schedule

• M-F 8 am – 5 pm and or job completion
• Additional after-hours/weekend work will be required and performed on a rotating basis as needed.

Work Environment

Job duties are primarily performed in an office environment.

Benefits

• MSE offers a comprehensive, highly competitive compensation package including health benefits with medical, vision, dental plan, after 60 days of employment.
• Earned paid time off after 90 days
• Paid holidays are included after 90 days.
• MSE Environmental is an equal-opportunity employer and promotes a drug-free workspace.
• Hourly compensation with experience.
• Full-Time Employment