Build a better career with MSC.

Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co.

a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace.

Requisition ID : 15611

Employment Type : Full Time

Job Category : Operations / Warehouse / Distribution

Work Location : Fond du Lac, WI

Potential Work Location : On Site Role

BRIEF POSITION SUMMARY :

The Enhanced Services Specialist is a critical field service Engman Taylor role. The specialist services an assigned group of large strategic account(s) and supports those customers facilities.

This associate will be expected to offer excellent service to drive long-term customer satisfaction. Responsibilities include assisting our customers with procurement and order placement and managing our ET site solutions (Vending, VMI, Crib) to drive the ET value with these customers.

DUTIES and RESPONSIBILITIES :

• Works closely with the Lead Enhanced Services Specialist.
• Work to become proficient in the support and installation of CribMaster solutions under the guidance of the Lead Enhanced Services Specialist.
• Maintains 6S appearance of all solutions.
• Ensures appropriate stock levels min / max are maintained.
• Unpacks, receives, puts away product at all solution points of use.
• Repair and maintain vending solution equipment to company standards.
• Excellent Customer Service skills required to assist in customer order placement, quoting, sourcing, and identification, collection, and logging of cost savings identified and implemented.
• Manages the ET Site Solutions which could include standard Vendor Managed Inventory, Vending, or Storeroom management programs and may require ordering, product put away and optimization.
• Determines optimal sourcing strategy for key customer projects which may require collaborating with the Account Manager and Customer Service Representative to support the company’s mission to drive savings and improve the customer’s shop floor.
• Collaborates with the account team to maximize customer satisfaction and future projects.
• Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information.

Consults with other associates and strategic suppliers to locate the most effective sources of information.

• Provides customer service in accordance with company standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.
• Communicates customer concerns to management to ensure effective and lasting problem resolution.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

EDUCATION and EXPERIENCE :

• A High School Diploma or the equivalent experience is required.
• College degree preferred.
• 2 years inbound / outbound telephone sales, outside sales, storeroom or inventory management, or customer service experience required.
• Industry experience preferred.
• Relevant Military experience is a plus.
• Metalworking knowledge and experience is a plus but not always required.
• CribMaster experience is a plus.

SKILLS :

• Strong computer literacy and proficiency with email, various internet browsers and / or the Windows operating system required.
• Excellent problem-solving skills are required.
• Excellent customer service and sales skills are required.
• Excellent oral and written communications skills are also required.
• Working Industrial knowledge preferred.
• Strong ability to multi-task

OTHER REQUIREMENTS :

• A valid driver’s license and the ability to travel up to 10% of the time may be required.
• Ability to lift items of up to 50 pounds required as needed.
• Must adhere to customer specific requirements such as wearing hardhats, safety glasses, safety shoes, etc.
• This position may require access to International Traffic in Arms Regulations Information ( ITAR ) and / or Controlled Unclassified Information ( CUI ).

Telework

Compensation starting at $19 $21 / hour and up dependent on candidate location and experience

Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results.

With more than one million product offerings and 75 years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions.

We care about our associates and have programs in place to help our 6,500 team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles : Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future.

If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement : At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity / expression or any category protected by applicable law.

By applying to this job you agree to the Application and Acknowledgment Declaration terms. Click HERE to review.

PandoLogic. Keywords : Inventory Specialist, Location : Fond Du Lac, WI - 54936 , PL : 592627839

Last updated : 2024-05-10