Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Description of duties and responsibilities:

• Provide installation, configuration, testing, and troubleshooting of PC hardware and PC software applications for MSA associates.
• Support Microsoft Operating Systems, Windows 11, 10, and Microsoft Applications in a corporate environment
• Support IOS devices such as iPads, iPhones and MAC PCs.
• Support Local Area Networks, Wireless Networks, and TCP/IP protocols.
• Provide Microsoft 365 Support/Administration
• Provide mobile device support.
• Manage work using Jira issue tracking database and utilize database to analyze trends and recommend course of action to reduce incoming issues.
• Proactively identify and resolve potential customer service problems.
• Recommend and implement changes necessary to improve departmental processes and procedures to improve customer service.
• Manage projects and provide input to develop global standardizations.
• Support SAP, VPN, 2 Factor Authentication, Software deployment tools, PC Encryption

Special knowledge, skills and abilities required:

• Proven hardware and software troubleshooting skills.
• Excellent problem solving skills.
• Excellent communication skills.
• Proven ability to establish and maintain solid customer relationships.
• Advanced knowledge of PC Imaging Processes and Software Deployment tools

Education and experience required:

• High School diploma.
• 3 years of desk top experience.
• Associates Degree in Information Technology or related discipline can be substituted for up to 1 year of experience.
• Bachelor's Degree in Information Science, Computer Science or related discipline can be substituted for up to 2 years of experience.
• Experience supporting Microsoft Office, Minitab, Solid Works, Lotus Notes, SAP, VPN, 2 Factor Authentication, Software deployment tools, PC Encryption Advanced knowledge.

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