Claims Team Manager - Casualty This management position serves as an instrumental component of the day to day activities within the claim’s unit. Primary functions include coordinating, directing, and overseeing claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices. Also to note, 7 years of Casualty is highly preferred! Responsibilities and Duties: Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints). Coach and counsel employees on performance in a responsive and timely manner. Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs. Maintain knowledge of current industry developments and best practices. Participate in committees and projects that will support the organization's goals and objectives. Perform other duties and responsibilities as assigned or required. This position provides leadership and guidance in achieving the following established team and unit goals. All files within team meet quality and regulatory requirements. Staff is recruited and developed to accomplish unit goals. EDUCATION: 4 year college degree or equivalent combination of education and experience required. Completion of managerial courses preferred. Completion of team building courses desirable. EXPERIENCE: Expertise in Excel and PowerPoint (Must be able to demonstrate). Technical expertise as normally acquired through 5-10 years of claims handling experience necessary. Multiple line experience preferred (Auto, Homeowner, Audit, Subrogation, Special Investigations, etc.). KNOWLEDGE / SKILLS / ABILITIES: Spanish speaking preferred. Advanced organizational, planning and delegation skills critical. Advanced oral and written communication skills necessary. Advanced interpersonal skills essential. Ability to effectively lead change required. SPECIAL: Valid driver license with level of financial responsibility required by the Club and an acceptable motor vehicle record required. Monitor and report results and provide effective feedback. Provide coaching, performance evaluations, and training. Establish schedules, organize workflow, and delegate assignments. Implement hiring and termination actions as well as salary related issues. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.