Claims Operations Group Manager This management leadership position is typically responsible for managing Claims Teams, or it can manage specialized functions within the Claims business unit. The primary functions include effective loss and expense management, employee development and succession planning, training, staffing, performance measurements and continuous improvement. Another critical function is to facilitate unit level strategies to support claims initiatives. The position also ensures compliance with all regulatory and statutory requirements as well as company technical and customer service Best Practices Responsibilities: Ensure all claims within the unit meet or exceed quality and regulatory requirements. Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data. Ensure corrective actions are taken to correct deficiencies. Recruit and develop people to accomplish #1. Effectively oversee/participate with management team in employee recruitment to ensure appropriate staffing. Identify and implement staff development and training needed to support an effective succession plan. Perform timely and responsive employee coaching and performance counseling. Provide opportunities, support professional growth and expand staff responsibilities. Delegate authority to appropriate levels. Capitalize on capabilities of all employees and ensure decisions correlate with corporate and Claim Division goals. Communicate corporate, unit and team goals with direct reports. Monitor and reinforce behavior that furthers technical and customer service performance expectations. Continuously seek innovative approaches to address organizational issues. Ensure effective communication by the unit management team with internal and external customers. Communicate and interact with a variety of individuals to address customer service issues in a prompt and professional manner. Prepare reports and statistical data on behalf of department regarding performance, cost, staffing and resource allocation. Attend meetings, both intra and inter-department, to evaluate work product, case management system and overall administrative projects. Participate in committees and projects designed to enhance the organization's goals and objectives. Education: 4 Year college degree or equivalent combination of education and work experience required. Obtainment of industry related designations (CPCU, SCLA, AIC) and participation in management related course study required. Experience: Successful assignment as a team manager in a variety of roles required. Management positions of equivalent scope within or outside of the Club considered. Must have Guidewire claim center experience Knowledge/Skills/abilities: Advanced organizational and planning skills required. Advanced oral and written communication skills required (oral and written). Advanced Interpersonal skills necessary. Ability to effectively lead change. The starting pay range for this position is: $152,800.00 - $203,700.00 Additionally, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance. . Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plan with company match AND Pension • Tuition assistance • PTO for community volunteer programs • Wellness program • Employee discounts The Automobile Club of Southern California is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. “Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.