Minimum two (2) certifications: CompTIA A ; MCSE (Microsoft Certified Systems Engineer); MCDST (Microsoft Certified Desktop Support Technician)
Dell Certified Technician
ITIL(Information Technology Infrastructure Library)
Minimum 3 to 5 years of experience in a high profile and fast-paced Help Desk/Desktop Support environment required.
Demonstrate expertise in Microsoft operating systems.
Demonstrate working experience with Microsoft Suites and Applications to include Office Professional, Office Project and Office Visio
Experience with Microsoft Exchange
Experience within a Desktop Helpdesk.
Good communication, problem solving and technical writing skills.
An in-depth knowledge of relevant operating systems, applications, printers and other hardware required.
Flexible working hours that span 24/7/365 to include rotating on-call support for evenings and weekends, and holiday coverage
Respond to ongoing service requests and management inquiries by vendor issued cellular device/smartphone