1 Customer Service Adviser and Dispatcher Job in Monroe, NJ
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Customer Service Adviser and Dispatcher
$68k-88k (estimate)
Full Time
2 Months Ago
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Mr Appliance of Middlesex & Somerset is Hiring a Customer Service Adviser and Dispatcher Near Monroe, NJ
We at Mr. Appliance® are looking for qualified professionals to join our team. As an international appliance repair franchise network with 150 locations, we frequently have appliance repair job openings for technicians, managers, and support personnel throughout North America. Our franchisees offer competitive compensation packages, complete training programs, and fast track advancement. We live our code of values of Respect, Integrity, and Customer Focus while having fun in the process! We have a true family style atmosphere here where everybody works together as a team to help get the job done! We enjoy spending time together outside of work also at company BBQ's , Picnics, Restaurants Holiday parties and more! If you are looking for a job where you will enjoy going into work each day this job opening could be what you have been searching for!
As a Service Adviser and Dispatcher, you are a key member of the team and represent Mr. Appliance on support calls. You are responsible for handling service requests and customer complaints. Customer service is the lifeblood of Mr Appliance and we are looking for individuals who can deliver great customer service every day. One of the main aspects of the job will be answering calls from our customers sometimes at very high volume and always delivering the absolute best customer service experience. You also will be directly responsible for accounts receivable/payable. This includes tracking and billing out for all warranty claims through multiple types of billing software. Exemplifying our code of values, you show respect and courtesy to all customers and employees. We operate Monday through Friday with no nights or weekends.
If you are self-motivated, energetic, have strong analytical skills and enjoy helping people. If you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Then Mr Appliance may be the right fit for you.
Specific Responsibilities:
- Deliver excellent customer service no matter the situation
- Must be able to adapt and learn new computer systems quickly and efficiently
- Tracking all closed billed out repair jobs for payment and ensuring any discrepancies are corrected right away
- Receive a high volume of incoming calls in a professional and courteous manner
- Perform marketing and sales functions to sell additional work and earn business
- Complete work orders, return customer calls and respond to customer complaints
- Bill out for warranty claims as well as followup to ensure payment for all claims
- Perform other duties as needed which may include cross-training in related positions
- Work with technicians in the field with routing and other job related issues
Job Requirements:
- Minimum of two years of admin experience
- Strong Ability to manage Accounts Payable and Receivable
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can also work independently
- Ability to handle frequent phones calls one after another
- Past experience in a service based business a plus
- Open availability including days nights and weekends
Benefits: Benefits package vary by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
Job Summary
JOB TYPE
Full Time
SALARY
$68k-88k (estimate)
POST DATE
03/01/2023
EXPIRATION DATE
05/13/2024
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