Guest Service Ambassador (Part-Time, Non-exempt)

Position Summary

MOXI seeks a Guest Services Ambassador to play a critical role in advancing MOXI’s mission. This position will be responsible for covering all three areas of MOXI’s front end: The Front Desk, Greeter, and the Museum Store. The ideal candidate will be an enthusiastic, dependable, and detail-oriented individual, familiar with proper cash handling techniques, exhibiting excellent customer service skills, and committed to positively impacting our guests’ experience.

Report to: Guest Services Manager

Pay: $19/hour - $21/hour

Responsibilities for Front Desk:

• Greet and welcome guests proactively in a friendly, professional manner.
• Answer questions and provide information about MOXI and the surrounding area.
• Responsible for selling general admission tickets, Memberships, and programs to visitors, both at the Front Desk and at the self-serve kiosks.
• Abide by all Front Desk and cash handling policies and procedures.
• Learn and operate point of sale (POS) system with accuracy and efficiency.
• Answer and redirect phone calls and emails.
• Receive mail and packages and sort as appropriate.
• Manage guest requests, complaints, and praises in a positive, helpful manner.
• Direct internal concerns to management.
• Effectively manage queue lines while interacting with guests.
• Assist with special events at MOXI.
• Replenish informational brochures and pamphlets as needed.
• Maintain current knowledge of museum events, programs, Memberships, and exhibits.
• Support MOXI staff with light clerical duties including data entry, sorting, document assembly, and mail stuffing.
• Report all safety concerns to proper authorities.
• Make periodic public announcements.
• Implement guest surveys.
• Other duties as assigned.

Responsibilities for Greeter:

• Welcome guests as soon as they enter the museum.
• Assist guests with use of our self-serve kiosks.
• Scan in tickets and check in MOXI Members.
• Be present in the store if there is no other staff member available.
• Wish every guest well as they exit the museum.
• Other duties as assigned.

Responsibilities for Museum Store:

• Counting in the Store cash drawer.
• Assist the Museum Store Manager with restocking and tidying up of the Store space.
• Assist the Museum Store Manager with receiving store inventory, when needed.
• Be present in the store if there is no other staff member available.
• Ringing in transactions using the Store’s POS system.
• Closing out the Store cash drawer and deposit at the end of the business day.
• Other duties as assigned.

Requirements, Skills & Qualifications

• Passion for creating a world-class museum that is recognized as a truly outstanding educational experience.
• Enthusiasm for working in an organization where change is frequent, the structure is evolving, and flexibility, teamwork, and good humor are absolute necessities. 
• Excellent customer service skills. 
• Excellent interpersonal skills: must be receptive to the ideas of others and able to work cooperatively to prioritize tasks and accommodate many different and conflicting concerns.
• Strong communication skills, both oral and written.
• Must be able to maintain confidentiality with sensitive information.
• POS and cash handling experience.
• Ability to multitask and prioritize in a fast-paced, busy environment.
• Conscientious and detail-oriented; must have an appreciation of the necessity of following through with paperwork, record-keeping, and documentation.
• Ability to organize and prioritize varied tasks in a manner that most effectively serves the needs of the organization.
• Proficiency in all Microsoft Office applications and ability to learn new systems and adapt to emerging technologies.
• Awareness of issues relating to access and inclusion and the ability to build inclusive and accessible programs.
• Spanish fluency a plus.