Title: Front Office Manager

Location: 13 Haywood Office Park Bldg B Ste 108 Waynesville

Schedule: Weekdays, Full-Time

Practice Setting: Private Outpatient Practice

Requirements: Graduation from high school or GED equivalent with specialized course work in general office practices.

Compensation: $18-$20/hour plus benefits 

About Us: 

Since 1999, we have been a family of forward-thinking physical therapy clinics in California, Arizona, and North Carolina with a shared belief that moving with purpose leads to a happier and healthier life--We believe the most important thing about life is how we move through it.

• Employee-Owned Company
• Recipient of the APTA’s Jayne L. Snyder Private Practice of the Year Award
• Many of our Physical Therapist are board certified specialist, or specialty trained in orthopedics, geriatrics, sports, vestibular, and hand therapy. 

We see ourselves as an extension of the physicians in our communities and are always looking for ways to better support their services. Throughout the year, each of the clinics provide time, energy, and proceeds to local causes and events such as the MS Walk, the Heart Walk, Go Red for Women, START!, Miracle Miles for Kids and many more. Our team also finds great pleasure in sponsoring local athletic teams and organizations, and providing community lectures and free backpack screenings for kids in all clinics. 

Also, we are proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Tasks:

• Answer multiple phone lines to schedule patient appointments
• Greet patients upon entry to the clinic
• Distribute/explain/review all new patient information
• Manage scheduling of staff and ensure staff completes tasks
• Process incoming and outgoing mail, email and faxes
• Process and forward billing documents to the billing department
• Obtain necessary authorizations and verify insurance
• Obtain and monitor patient referrals and visits
• Responsible for maintaining optimal patient flow
• Computer literate in Microsoft office suite, Google mail, EMR system experience, type minimum of 40WPM
• Maintain filing of various documents such as billing records and charts
• Correspond with patients regarding insurance info and co-pays so patients have a clear understanding of how their insurance works
• Assist directors and management with miscellaneous tasks and projects
• Maintain HIPAA compliance at all times
• Responsible for maintaining and ordering the necessary office supplies for clinic
• Be able to lift 25-50 pounds
• Additional tasks as may be required from time to time

Benefits (full-time):

• Healthcare: Medical, dental, and vision are offered to eligible full-time employees. We cover $325/month of the cost. 
• Paid Time Off: We recognize the importance of uninterrupted periods of rest/relaxation. Start with 3 weeks PTO/year & 4 weeks after a couple years, as well as holidays.
• Financial Future: Retirement options that include 401(k), Profit Sharing and Employee Stock Ownership program--which is a qualified benefit plan that invests in employer stock. ESOPs are designed to put ownership into the hands of employees, and you have a direct impact on the value of the stock and the results of our team.
• Life Insurance: All eligible employees are enrolled in an employer-paid life insurance policy.

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted, as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees, assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.

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