LOCATION

Rexburg Branch
18 North 2nd East
Rexburg, ID 83440

SCHEDULE

Full time; Monday-Friday 9:00am-6:00pm; Rotating Saturdays 9:00am-2:00pm

To be effective, an individual must be able to perform each job duty successfully.

• Exhibits outstanding member service skills (AAA) and exemplify MACU values and philosophy while fulfilling responsibilities as a leader in the branch environment and in the credit union
• Demonstrates and promotes your role as a team member to maintain effective partnerships with your team and members
• Oversees MSR operations to ensure teller transactions are processed correctly and in a timely manner
• Supervises branch personnel as needed to counsel them in loan origination, operations and sales
• Coaches the staff on AAA and ensures quality member service within the branch
• Assists Branch Management in developing methods to track and measure MSR productivity, accuracy, sales and service
• Evaluates MSR’s and Lead MSR (if applicable) in their six month and annual Performance Evaluations
• Approves and denies loans and is the back-up for manager for loan exceptions
• Assists and backs-up in the daily operations of the branch (includes the Teller Line and FSR back-up)
• Represents the credit union in a professional manner, both in dress and in actions
• Meets or exceeds Branch Sales Goals.
• Assists in the training, coaching and supervising of Financial Service Representatives and Member Service Representatives to develop and improve individual and team performances within the branch.
• Gains knowledge and understanding of the Credit Union Financials
• Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
• Performs other duties as assigned

If the branch does not have a Lead MSR, also:

• Responsible for the maintenance and balancing of the cash, Vault, ATM, various MSR logs and all branch cash operations
• Responsible for conducting the monthly and quarterly certifications
• Creates and maintains the MSR schedule

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

At least three years of branch experience with one year of lending experience

Education

High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

• Must meet all Branch Progression training expectations of all positions supervised
• Items to be completed generally within two years:

• Management Essentials/Inside Out Coaching
• Branch Operations Training
• Solonis Specialist Training

• Crucial Confrontations
• Managing the Generations
• Planning for success
• Decision Making course (coming soon)

• Operational Refreshers (every two years)
• Annual Assistant Manager Certification

• Notary Public
• Medallion Certification
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

• Basic computer operating skills
• Intermediate to advanced skills in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Symitar experience
• Type a minimum of 35 words per minute preferred

Managerial Responsibility

Has supervisory/managerial responsibilities that are direct or through work leaders or assistants, typically with a subordinate group of 3 to 15 employees. Estimates personnel needs and assigns work to meet these needs. Supervises, coordinates and reviews the work of assigned staff. Recommends candidates for employment, conducts performance evaluations and salary reviews for assigned staff, and applies company policy.

Other Skills and Abilities

A thorough knowledge and understanding of credit union policies and procedures in tellering, loan originating, and new account functions. Ability to lead and direct the work of others to give quality member service. Ability to sell financial services and train and coach others in selling the products and services of the credit union. Ability to work in a team environment and promote teamwork among staff.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently

Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

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