• PURPOSE OF THE POSITION: Service Porters are the backbone of the Service Department. They help us live our Mission daily by assisting the store to maintain a clean and consistent environment thus ensuring we greatly exceed our customers expectations.

• Actively seeks out ways to improve efficiency in the service teams day.
• Understands that our facility is a representation of who we are and strives to make it look the best it possibly can.
• Constantly works to improve systems and processes that will bring value to our customers and team through cleaning, organization, and massive action.

• Manage the warehouse and storage environment to our high standards. This includes protecting against theft, safely storing units to protect from damage.
• Work with the service and parts departments to fulfill customer orders when attached to a sales unit.
• Properly schedule the day to assist the technicians to increase efficiency by pulling units and parts before they are needed
• Complete a daily walk of the yard and ensure all units are stored or locked as needed to minimize theft.
• Assist as needed with event load in and load out as requested. This includes after hours events.
• Proactively work to maximize the efficiency and organization of the department
• Cleaning of the warehouse, setup area, storage areas, and parking areas.
• Assist the service team as needed with taking out trash, organization and general clean up.
• Use company vehicles to transport units safely and timely while accurately tying down units for safe transport
• Regular Attendance is required to assist and communicate with the team. This job cannot be done remotely.

• Time management: Employees must be able to understand the duties of his position and perform them without being told. Success is mastering what is next.
• Attention to detail: Employees must be able to understand what the standards are for a clean work environment as well as what constitutes a clean vehicle that is going to be delivered to a customer.
• Clean MVR: Must be able to drive a truck and trailer in the event that a unit must be physically delivered to the customer and approved by our insurance company.
• Motorcycle Endorsement: Must be willing and able to get a Motorcycle Endorsement. We provide the classes.
• Personal Hygiene: The team member must understand that oftentimes they are the first face a customer may see as they check their unit into our service department. The team member must be courteous and professional in their attire, hygiene, and when interacting with customers.

EOE