Responsible for the operations of the shift

• Guest Service: Strive for 100% guest satisfaction by motivating crew, ensuring “the basics of good guest service” are followed, as outlined in the Guest Service Module, and promoting crew morale. Handle complaints in a professional manner, aiming for the 100% guest satisfaction goal 

• Crew Efficiency/Order Completion: Position crew for maximum efficiency according to hourly sales volume. Use the Expeditor, Make Crew, Oven/Cut/Wrap as a team. Monitor order tags for timely completion. Do daily prep list and review it for completeness.

• Restaurant appearance and safety: Supervise crew to ensure the restaurant is ready for business. Use all checklists and training guidelines in Crew Training Modules. Report any unsafe activities, potential hazards, or equipment problems to the restaurant Owner/Manager 

• Be able to perform and train all positions using applicable Crew Training Modules

• Follow safety practices and have a general understanding of existing federal, state, and local regulations (e.g. wages, working conditions, sexual harassment).

• Use good judgment to direct, deploy and motivate crew to include quick and accurate order completion, friendly service, and thorough cleaning.

Daily Tasks: 

o Review/sign off all Opening, Shift Change, and Closing checklists o Make Shift Assignments 

o Check schedule for parties, groups, etc. 

o Run shifts/lunch breaks/ten-minute breaks 

o Do Food order, Produce Order 

o Do Prep List, check it at completion 

o Set up tills 

o Count out tills and drivers 

o Prepare deposit slip; do Daily Sales Report

What started as a single pizza restaurant with a casual, family-friendly atmosphere has since grown into a leading pizza brand. With over 40 years in business, Mountain Mike’s Pizza now has more than 200 restaurants across California, Oregon, Nevada, Utah and now Texas. From the very beginning, we aimed to provide the highest-quality pizza using only the freshest and finest ingredients available. 40 years later and our mission hasn’t changed!