Registration Associates are non-clinical healthcare professionals who guide our patients through the simple temporary registration process and help our patients to overcome obstacles they face in accessing or receiving treatment. They work in a variety of settings within our facility. These include, but are not limited to: Emergency Department, Radiology, Infusion, OR, and Surgical/Medical Inpatient Units.

Responsibilities:

• Greeting patients as they arrive into the various units of the facility.
• Entering the name and date of birth into the EMR accurately
• Printing an armband and verifying the 5 rights of the patient.
• Registering patients within the appropriate departments.
• Verifying Insurance, Co-pays and deductibles.
• Collecting insurance deductibles, coinsurance or co-pays from patients.
• Facilitating patients ease of access into various departments.
• Coordinating and facilitating patient care and communication with Physicians, Nurses, Radiology technicians, laboratory personnel, business office staff, environmental staff and security.
• Answering phones and triaging messages to the various departments.
• Utilize a professional, courteous tone of voice in all communication with patients, hospital staff and community contact.
• Work with law enforcement personnel to facilitate patient care within the various units.
• Coordinating appointments/surgical procedures/outpatient procedures with community providers to ensure timely delivery of diagnostic and treatment services.
• Maintaining communication with patients, survivors, families, and the health care providers to monitor patient satisfaction with their care experience.
• Ensuring that appropriate medical records are available at scheduled appointments by contacting the medical records department when a patient makes the request.
• Arranging language translation or interpretation services.
• Facilitating financial support and helping with paperwork.
• Facilitating linkages to follow-up services by connecting the patient’s needs with the call center and/or other services.
• QUALIFICATIONS**
• EDUCATION/TRAINING
• Associate degree preferred. High School diploma, required.
• MINIMUM WORK EXPERIENCE
• Ability to foster an environment that nurtures collaboration, teamwork, and mutual respect.
• Analytical ability required to evaluate processes and to recommend improvements as necessary
• Good oral and written communication skills to work with patients, physicians and department staff
• JOB KNOWLEDGE, SKILLS AND ABILITIES
• Ability to handle confidential and sensitive information
• Ability to communicate effectively on the telephone
• Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds
• Ability to handle an “collections” environment: work quickly and multi-task
• Ability to exercise good judgment to handle calls appropriately
• Ability to demonstrate good customer service required.
• Ability to communicate rules on indigent and poverty guidelines
• Ability to communicate the amounts due to the patient for services rendered
• Ability to collect monies and post to accounts
• Ability to communicate with a patient face to face
• PHYSICAL DEMANDS:**
• Able to lift a minimum of 25 pounds
• Sitting both at short intervals and for long periods of time
• Ability to read and write effectively in English
• Ability to communicate with employees, physicians, office staff, patients, and visitors
• Ability to remain calm under stress
• Walking, reaching stooping and bending
• SPECIAL DEMANDS:
• Excellent communication skills, including listening, speaking and writing.
• Demonstration tact and proficient conflict resolution.
• Team member and independent work skills.
• Mature and professional judgment with the ability to make accurate and timely decisions.

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person