Scheduling Coordinator II, Icahn School of Medicine at Mount Sinai, Mount Sinai Health System Careers

The Scheduling Coordinator II is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments for patients, and who takes a lead role among this group, mentoring and training less experienced staff. Assists in oversight of front desk and office activity in the absence of the Supervisor

Primary Duties:

1. Schedules patient FPA appointments and updates practice management system.

2. Collects patient demographics and insurance information and enters into practice management system.

3. Verifies patient insurance coverage prior to appointment and advises patient of any insurance referrals or authorizations needed.

4. May schedule patients appointments for tests or consults.

5. May initiate reminder calls for next day’s appointments.

6. Trains and mentors less experienced Scheduling Coordinator and administrative staff, and discusses issues of concern with Supervisor.

7. May perform duty as liaison between Scheduling Coordinator staff and Administrative Assistants in addressing patient concerns.

8. Participates in customer service initiatives, patient satisfaction surveys, ACD and appointment reporting.

9. May participate and offer input into the Performance Appraisal process with the Supervisor.

10. Performs other related duties.

Requirements:

1. Minimum: N/A; Preferred: N/A; Actual: High School diploma/GED

2. Minimum Experience: 3 year secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment. Knowledge of IDX and Cerner systems helpful. Excellent written and oral communication skills. Excellent customer relations. Exceptional attention to detail and accuracy

Who We Are:

Over 42,000 employees strong, the mission of the Mount Sinai Health System is to provide compassionate patient care with seamless coordination and to advance medicine through unrivaled education, research, and outreach in the many diverse communities we serve.

Formed in September 2013, The Mount Sinai Health System combines the excellence of the Icahn School of Medicine at Mount Sinai with seven premier hospital campuses, including Mount Sinai Beth Israel, Mount Sinai Beth Israel Brooklyn, The Mount Sinai Hospital, Mount Sinai Queens, Mount Sinai West (formerly Mount Sinai Roosevelt), Mount Sinai Morningside (formerly Mount Sinai St. Luke’s), and New York Eye and Ear Infirmary of Mount Sinai.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression.

EOE Minorities/Women/Disabled/Veterans

Job Type: Full-time

Pay: $45,000.00 - $49,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• 3 year secretarial/clerical experience, preferably with some directly related experience, in a medical practice environment.
• Knowledge of IDX and Cerner systems helpful. Excellent written and oral communication skills. Excellent customer relations. Exceptional attention to detail and accuracy.

Education:

• Associate (Required)

Work Location: In person