Mount Mitchell Café & Eatery is hiring FOH Team Members with the potential to grow with us as we forge into the future. We are at Mount Mitchell State Park and are dedicated to offering elevated hospitality and elevated dining experiences. We are a hybrid of counter service with an emphasis on an elevated guest experience and maintaining a fun environment for all.

FOH Serving Team

Are you passionate about serving others? Are you driven to exceed and like to make people smile? If so, let’s talk.

What's In It For You?

*Vision Insurance Offerings *Flexible Schedule: Thursday – Sunday, 12:00 pm-8:00 pm *Housing Opportunities for Full Time Team Members *Competitive Wage: Hourly Tips *Seasonal Schedule: May - October *Employee Meals & Discounts

The Main Attraction

The purpose of this role is to Create and Deliver a Great Guest Experience every single time. Hospitality is our mission and is the heartbeat of all we do. If you truly enjoy serving others, creating a lasting experience, and working as a team, we welcome your application.

*Must be willing to Create and Deliver a Great Guest Experience Every Single Time *Smile and Greet Customers, Be Friendly and Eager to Serve *Demonstrate a high level of professionalism, good business judgment, and poise in serving guests in all situations

Role Responsibilities

*Create and Deliver a Great Guest Experience Every Single Time in accordance with Mount Mitchell Café & Eatery hospitality and service standards *Prepares room for dining by setting tables, caddies, napkins, sauces, and utensils. *Protects establishment and patrons by adhering to sanitation, safety, and control policies. *Guides patrons in selecting food and beverages by presenting the menu; offering appetizers; suggesting entrees; explaining the daily features; and answering food preparation questions. Demonstrate vast menu knowledge and ingredient knowledge *Transmits orders to the kitchen by recording guests' choices; and identifying guests' special dietary needs and special requests. *Properly and promptly serves orders by picking up and delivering patron's choices from the kitchen; delivering accompaniments and condiments *Respond to additional patron requirements by inquiring of needs; and observing the dining process. *Maintains table setting by removing courses as completed; replenishing necessary utensils; refilling water glasses; and being alert to patron spills or other special needs. *Concludes dining experience by acknowledging choice of restaurant; and inviting patrons to return. *Obtains revenues by totaling charges; issuing food tickets; accepting payments; delivering bills and payments to host person; returning change or credit card and signature slip to patrons. *Contributes to team effort by accomplishing related results as needed.

Qualified candidates for this position have:

*Professional demeanor is a must *1-2 years of strong serving experience. *Excellent oral and written communication skills, detail-oriented *Proper Food Handling *Motivated to consistently exceeding customer expectations *Ability to work in a fast-paced environment and effectively meet all deadlines, works well under pressure *Passion for great food, hospitality, and making people happy

Capability Requirements

The following capabilities are required to perform the essential functions of this position.

*Sit, stand, and walk continuously *Occasionally stoop, bend, crouch, or climb, including the use of ladders *Frequently lift, push, pull, and carry up to 50 pounds, including lifting overhead *Continuous use of hands and wrists for grasping and fine manipulation *Communicate proficiently through speech, reading, and writing *Maintain effective audio-visual perception and judgment to observe and respond to the environment *Work in an indoor or outdoor environment that features hot and cold temperature variations and exposure to food and outdoor allergens *Operate and work safely with restaurant equipment including, but not limited to, knives, fryers, and food service equipment

Compensations: $2.25 Tips, No Tip Pooling

Career Growth Plan: Lead Server, Concession Stand Attendant

Reports To: FOH Supervisor, General Manager

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

About Mount Mitchell Cafe & Eatery: Mount Mitchell Café & Eatery is hiring Team Members with the potential to grow with us as we forge into the future. We are at Mount Mitchell State Park and are dedicated to offering elevated hospitality and elevated dining experiences. We are a hybrid of counter service with an emphasis on an elevated guest experience and maintaining a fun environment for all.

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