VETERINARY NURSING SUPERVISOR

Reports to: Director of Nursing

Overall Responsibility 

The purpose of this position is to aid in managing and overseeing the operations of the assigned departmental areas. The Nursing Supervisor is responsible for providing leadership across designated departments, ensuring compliance relating to the practice of veterinary medicine and the hospital standards of care by department team members. The Nursing Supervisor is also responsible for creating an environment of teamwork in which quality medicine is delivered.

In partnership and collaboration with the Medical Director, Director of Nursing, and the assistance of the respective Department Heads and Leads, the Nursing Supervisors will work to plan, lead, and coordinate positive change as it relates to the office activities and oversee the standards of care of the respective specialty departments. Nursing Supervisors play a role in helping fulfill the MLAH mission and vision as well as assist in creating direction for the practice.

Responsibilities

• Coach and train employees in their respective departments
• Conduct formal corrective actions for any behavior or performance not consistent with the hospital's mission or values
• Recruits and hires quality candidates for open positions within their departments and ensures a smooth onboarding and training period to ensure new hire retention.
• Responsible for tracking time/attendance and coordinating ETO approvals with respective departments.
• Work alongside employees and assist with hands-on training where possible
• Provide input on employee performance and merit-based increases and bonuses
• Assist with developing onboarding objectives and participate in the onboarding process as it pertains to the respective department
• Assist in the formulation of objectives and policies to ensure efficient departmental operations
• Conduct 90-day, quarterly, and annual evaluations with input from respective Department Heads and Lead to:
• Assess the skill sets of technicians and potential candidates–their deficits, strengths, fit for a particular department, etc.
• Develop goals and training objectives
• Coordinate departmental meetings with the respective Department Head and Lead
• Attends all management-level meetings either in person or virtually as required.
• Disseminate relevant information to additional staff and doctors as indicated
• Foster communication and collaboration between departments
• Implement protocols and best practices within assigned departments
• Oversee cleanliness, safety, and maintenance issues of the facility and equipment and provide a summary of findings and suggestions to the appropriate manager.

Staff Management: Professional and Support Staff

• Mentor and work with departmental staff to ensure an atmosphere of cooperation and mutual respect.
• Track performance reviews, and maintain employee files, including writeups, med errors, and training milestones for respective departments
• Assist staff where necessary and foster an educational environment.
• Collaborate with HR and Managers to select qualified staff for the department (i.e. working interviews). Perform interviews for respective departments
• Proactively identify solutions to overcome unexpected volume, delays, staffing shortages, etc.
• Coach leads in the department regarding expectations and performance and lead by example
• Work Collaboratively with designated managers as needed to assist with disciplinary and Performance Improvement Plans (PIP) within departments.
• Expected to help enforce hospital policies while on the floor and act as an example for the rest of the staff, regardless of department.

Requirements and Qualifications

• 5 years working as a veterinary technician.
• Associate Degree, Veterinary Technician.
• CVT or LVT required or successfully obtained certification within 1 year of hire.
• Experience in a supervisory or lead role is preferred.
• May be required to work additional hours beyond the regular clinical work schedule to accomplish the duties of the position.
• Occasional weekends and holidays required.

Physical Requirements