Westaff is looking for Customer Onboarding Specialist in the Portsmouth NH area!

Work Schedule: Monday-Friday, 8am-5pm

Compensation starting at $21/Hour

Location: Portsmouth NH

Customer Onboarding Specialist Job Responsibilities:

● Forge meaningful connections with new customers, ensuring they're equipped and
prepared for their product experience.
● Maintain meticulous records within our CRM system, ensuring accuracy and
completeness at all times.
● Proactively engage with customers to gather any missing information vital for our CRM
records.
● Deliver comprehensive post-sale training to empower partners in effectively promoting
and utilizing the Cirrus product.
● Nurture ongoing communication channels with new customers to guarantee their
satisfaction and success post-purchase.
● Act as a dedicated liaison for new customers, addressing inquiries and concerns with
diligence and expertise.
● Provide invaluable assistance to the tech support team, offering insights and solutions for
software-related queries.
● Serve as a conduit for customer feedback, liaising with our development team to address
bugs and introduce desired features.
● Drive continuous improvement initiatives, refining processes to elevate the standard of
our customer service provision.
● Contribute to the maintenance of software help sections and instructional videos,
ensuring resources are current and accessible.
● Conduct internal training sessions to familiarize employees with our proprietary software.
● Collaborate effectively with the sales team, lending support during sales calls and
strategizing on customer acquisition approaches.
● Undertake research endeavors to identify real world example signs for prospective SMB
customers to visit.
● Fulfill ad-hoc tasks and projects as required to support team objectives.

Qualifications: 

● Ability to learn the sign business, and how we can drive value to customers
● Excellent communication and listening skills, including phone interaction
● Great interpersonal skills
● Independent/self-starter; able to take initiative
● Practical knowledge of general technology
● Working knowledge of GoogleSuite and Social Media tools
● Prior experience within sign or software industry is a plus

“Westaff is always helpful and professional.” Westaff Associate, Ally

Working For Westaff:

Westaff is a nationwide professional staffing firm with more than 70 years of recruiting and selection expertise to match job candidates with positions where they will succeed. As the specialty franchise division of EmployBridge, the nation’s largest industrial staffing company with over 400 locations, finding your ideal job opportunity has never been easier. Through our extensive network of clients, we can introduce you to a variety of administrative, clerical or light industrial opportunities. We’re dedicated to getting good people good jobs

As a Westaff Employee We Offer You:

• Competitive pay
• Paid weekly (Direct Deposit or ATM Debit Card available)
• Access to health benefits and retirement plan
• A personal recruiter to help with job searches and assistance when at work!
• FREE ONLINE skills training

Apply today for immediate consideration for our Customer Onboarding Specialist job position! 

Members of the Military and Veterans Encouraged to Apply