Description

Summary:

Responsible for greeting patients and visitors in a courteous and professional manner in person or on the telephone to gather information for the pre-admission and registration of all patients into the hospital. Acts as Receptionist and Switchboard Operator while managing patient and visitor flow to specific areas within the hospital. Performs patient/guarantor interviews expeditiously, accurately, and efficiently. Obtains signatures on mandatory forms and consents as well as explains privacy practices.

Benefits:

MDI Hospital and Birch Bay Retirement Village offer a competitive salary, robust medical/dental/vision/life insurance, identity theft protection program, matching retirement plan, ample paid time off, a comprehensive award winning wellness program with reimbursement incentives, generous tuition reimbursement, and continuing education benefits. Some positions may qualify for a sign on bonus and relocation assistance.

EEO Statement:

MDI Hospital and Birch Bay Retirement Village provide equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Requirements

Education, Training or Certifications Required:

1. High School or equivalent with demonstrated clerical skills, including good spelling, numerical accuracy, good communication skills and pleasant manner. Willing to train in an entry-level position.
2. Computer literacy and medical terminology.

Experience Required:

1. Prefer prior healthcare experience (Medical Office or Hospital settings).
2. Experience working in customer service (Face to Face exchanges with customers).
3. Financial service experience from the point of care perspective.

Special Requirements:

1. Proven ability and experience managing multiple work events in a high volume communication environment.
2. Excellent communications skills to include conflict management, tact, persuasion and problem solving skills. Demonstrates commitment to Patient Services and performs duties to promote quality patient care and customer satisfaction while promoting safety and cost efficiency.
3. Ability to work any and all shifts that position supports; days nights, weekends and holidays.

Cognitive Requirements:

1. Emotional maturity with excellent customer services skills. Strong ability to capture details and data enter with high level of accuracy.

Physical Demands:

1. Ability to sit for extended periods of time in an office setting.
2. Mid to light lifting of various office equipment and supplies up to 50 lbs.
3. Extensive telephone answering and forwarding calls as well as paging while working on PC and/or registering patients face-to-face. This will require the ability to reach and move upper body in various directions throughout shift to perform all face-to-face and telephone encounters.
4. Ability to keyboard for entire shift.
5. Ability to continuously move out of seat to obtain paperwork from printers, send or receive faxes and deliver papers to Lab Window and ED.
6. Walking to various departments or offices as needed to hand off materials etc. (Daily or as needed for all physical demands).

Environment:

1. Extensive communications with various levels of personnel and customer base.
2. Able to work in emergency situations and sometimes stressful environment.
3. Possible exposure to air borne diseases such as TB and participation in the Respiratory Protection Program is required.
4. Possible exposure to blood and body fluids.