Description

Position Summary:

Clean and maintain all items and surfaces in designated areas, ensuring hotel's standards of cleanliness. Maintain a professional friendly demeanor with co-workers and guests and provide help when asked to do so. 

Responsibilities: These requirements/functions may change over the course of employment. 

• Maintain positive guest relations by having knowledge of and complying with all departmental policies/service procedures/standards. 
• Respond promptly to requests from guests and other departments. 
• Review assignment sheet and update completed assignments. Check with the Supervisor for additional assignments throughout the shift. 
• Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. 
• Replace dirty linens and towels with clean items. Make beds and fold towels.
• Clean bathrooms. 
• Straighten and clean desk items, furniture, and appliances. 
• Dust, polish, and remove marks from walls and furnishings. 
• Vacuum carpets, upholstered furniture and perform other form floor care duties (e.g., in guest rooms and hallway). 
• Review assigned area and complete general removal of any trash or debris. 
• Check that all appliances are clean and do not have remaining items from previous guests and are present in the room and in working order. 
• Stock cleaning carts with designated supplies and equipment. 
• Report any room damages to Supervisor.
• Dust and polish all woodwork. 
• Clean all lamps, light fixtures, and light switches, check for proper working condition. 
• Empty trash containers in public areas. 
• Empty vacuum cleaner bags, replace bag, and clean machine. 
• Replace facial and toilet tissues, paper hand towels, and soaps in correct amount and location. 
• Sweep front entrance daily. 
• Sweep and rinse off the pool deck daily. 
• Remove soiled towels from pool area and return them to Laundry. 
• Turn over any lost and found items to the Supervisor. 
• Perform other duties as required by management. 
• Assist with laundry. 

* This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Mounds View Lodging, LLC.

Requirements

• Ability to follow instructions, directions and meet deadlines. 
• Ability to work with minimal supervision. 
• Ability to think clearly, remain calm, and solve problems using good judgment.
• Desire to understand guests’ service needs. 
• Ability to scrub and scour surfaces, extend arms overhead when performing cleaning tasks and the ability to stoop, bend and squat. 
• Ability to visually inspect guest rooms, public areas, service areas, etc. for quality in cleanliness and presentation. 
• Able to work cohesively with co-workers as part of a team. 
• Ability to maintain confidentiality of guest information and pertinent hotel data.