11 Technical Support Specialist Jobs in Enon, OH
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Motion Recruitment Partners is Hiring a Technical Support Specialist Near Enon, OH
Job Details
Contract Duration: 6 Months
Required Skills & Experience
- 2 years of related experience.
- Associate degree in Computer Networking.
- Specialized training in network communication, PC architecture and application support.
- Complete understanding of the network (hardware and software), PC architecture wireless communication, router and third-party cellular devices.
- Knowledge of non-standard equipment that is not connected to the network.
- Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made.
- Ability to research and resolve issues.
- Capable of working in a fast-paced environment.
- Excellent verbal communication skills and the ability to explain technical information in layman's terms.
- Well organized with the ability to work under pressure and meet tight deadlines.
- Excellent understanding of intra-department functions and operations.
- Ability to perform repeated bending, standing and reaching.
- Ability to occasionally lift up to 40 pounds.
- Available to work a variety of shifts, including, second and third shift, weekends and holidays. Understand the staffing expectations of working in a 24/7/365 days a year department.
- Prior help desk experience.
- Use remote tools and cloud technology to provide technical support for hardware, software, store networks and applications.
- Manage simultaneous connections to multiple stores and pieces of equipment; prioritize the order in which repairs are made in order of emergency priority.
- Monitor the severity of data packet loss either to the entire store network or specific pieces of equipment. Provide the best solution to resolve the underlying problem to bring equipment up to full functionality.
- Identify and correct issues before a location is aware of a problem using cloud and web-based applications.
- Determine the best course of action to improve performance and efficiency of store systems, equipment and applications.
- Provide accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality.
- Understand and complete proper processes when installing software.
- Direct field personnel in installing new equipment that is going on the store network.
- Configure and upgrade software on newly installed devices.
- Implement software changes for fuel dispensers and fuel tanks.
- Set up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras.
- Provide troubleshooting by using remote tools connected to other legacy networks.
- Manage multiple tickets and work them in order of emergency to lowest priority.
- Identify re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems.
- Read, interpret and follow procedures described in the internal knowledge base.
- Provide documentation for knowledge base articles.
- Work with third-party help desk vendors as applicable.
- Maintain inventories and orders parts as needed.
- Provide phone support as needed.
- Attend training classes as required to stay current with new equipment troubleshooting procedures and technology.
- Initiate timely communication of critical events to Support Team Leads.
- Complete other duties, including special projects, as assigned by Management.
Job Summary
Full Time
$71k-91k (estimate)
05/13/2024
05/31/2024
motionrp.com
Boston, MA
25 - 50
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The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Help Desk, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
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Step 3: View the best colleges and universities for Technical Support Specialist.
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