Come join our team. Our client is looking for a Technical Customer Care Specialist for a 6-month contract and will be working remotely

Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.

Contract Duration: 6 Months
Required Skills & Experience

• High School Diploma or GED .
• Flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs).
• Ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.
• Excellent written and verbal communication skills.
• Attention to detail and the ability to adapt to change.
• Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system.

Desired Skills & Experience

• Associates Degree or Technical Certification or commensurate work experience.
• Ability to analyze, troubleshoot, and document issues related to system performance and functionality.
• Experience supporting online products and services.
• Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, and etc.
• Experience supporting mobile devices such as IOS and Android.

What You Will Be Doing Daily Responsibilities

• Represent the client in customer communication via phone and email to assist customers in resolving technical issues.
• Demonstrate strong interpersonal and communication skills, while working with diverse audiences.
• Exhibit personal responsibility, accountability, and teamwork
• Troubleshoot difficult problems with either the customer's configuration, our software, or other vendor integration points.
• Provide one-on-one training to new and existing customers as needed while working on support tickets.
• Identify and resolve issues that prevent users from utilizing our software.
• Provide proper follow-up, even when a problem has not been resolved, to ensure the customer is kept apprised of the issue status.
• Maintain strong working knowledge of released products.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.